Supervisor, EMR Remote Operations - Global Operations

Lensa; Richmond (VA); Remote; USD 57,000 - 60,000; Full time

Job summary

A leading company is seeking a Global Operations Supervisor to oversee client service and manage global Health Information Services. This role involves training, compliance, and project management, with travel required to India. Ideal candidates have strong communication and organizational skills, along with experience in health information.

Qualifications

• At least 2 years of experience in Health Information; 3+ years preferred.
• Willingness to travel internationally.

Responsibilities

• Lead training of global associates.
• Manage multiple projects effectively.
• Ensure compliance with HIPAA standards.

Skills

Communication

Problem-solving

Organizational skills

Attention to detail

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and healthcare providers.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavant values diversity of professional, educational, and life experiences to realize our bold vision for healthcare.

Role Overview

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global Health Information Services (HIS) staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. It may also involve assisting leadership with planning, developing, and implementing departmental projects. The supervisor provides support to the Global Health Information Operations Manager, maintains workflow and productivity of the global HIS team, and handles escalations.

This position requires travel to India for at least two weeks once per quarter.

Key Responsibilities

• Serve as a knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of staff
• Develop and manage workflow for various clients
• Update Standard Operating Procedures with global partners
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects effectively
• Respond to work and site difficulties, fluctuating volumes
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development programs
• Participate in project teams and committees to advance operational strategies
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA standards and safeguard patient records
• Handle various tasks as directed by the Health Information Operations Manager

Qualifications

• High School Diploma or GED
• Must be 18 years or older
• Willingness to travel internationally
• At least 2 years of experience in Health Information; 3+ years preferred
• Experience in leading projects and processes
• Proficient with phones and office equipment
• Excellent verbal and written communication skills in English
• Attention to detail and accuracy in medical records
• Previous experience in production or metric-based environments
• Ability to work independently and respond to changing priorities
• Strong organizational and multitasking skills
• Effective presentation skills
• Problem-solving and forward-thinking mindset
• Ability to contribute ideas and process improvements
• Effective delegation skills

Additional Information

We are committed to diversity and equal employment opportunity. The salary range for this role is $57,000—$60,000 USD. Post-offer health screenings and vaccinations may be required. This role is not eligible for sponsorship. We provide accommodations for individuals with disabilities. For more details, review our EEO Commitment Statement and Privacy Policy.