Supervisor, Emergency Services NonExempt

Memorial Physician Practices; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

Maria Parham Health in Henderson, NC, seeks a Supervisor, Emergency Services to lead daily staff activities in a demanding clinical setting. You will supervise, coordinate, and optimize staffing, ensuring high-quality patient care and adherence to policy. This role emphasizes mentorship, performance coaching, and operational efficiency.

You will oversee staffing, training, and issue resolution while upholding HIPAA and regulatory standards in a fast-paced hospital environment.

Qualifications

• Active NC RN license (single state) or compact required.
• Associate's degree in a related field preferred.
• Work experience may substitute education.
• ACLS, BLS, and PALS certifications preferred or required.

Responsibilities

• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff.
• Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services and staff development programs.
• Ensures compliance with departmental policies, procedures, and protocols.
• Leads handling and resolution of complex issues and complaints.

Skills

Active North Carolina RN license

Business Mathematical Skills

Moderate Computer Skills

Moderate Communication

Routine Business Problems

Moderate Independent Judgement

Moderate Planning/Organization

Education

Associate's degree in related field

ACLS

BLS

PALS

Job description

Supervisor, Emergency Services

Schedule: Full Time Varied

Location: Maria Parham Health - Henderson, NC

Your Experience Matters

Maria Parham is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Supervisor, joining our team, you're embracing a vital mission dedicated to making communities healthier.Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

SUMMARY: Supervises daily staff activities for an assigned area or function. Lead the work of others who perform essentially the same work. May set priorities, schedule and review work, but have no responsibility to hire, terminate, review performance and/or make pay decisions. How You'll Contribute: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.
• Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Performs staff responsibilities as needed to fulfill required service levels.
• Leads the handling and resolution of complex issues and complaints.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
• Access to and/or works with sensitive and/or confidential information.
• Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

What we are looking for

• Active North Carolina RN license (single state) or compact required. If relocating, licensure must be updated to the new Primary State of Residence (PSOR) before employment begins
• Associate's degree in related field preferred
• Applicable work experience may be used in lieu of education
• ACLS, BLS, PALS

Skills and Abilities

• Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
• Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Job Specific Impact -- Decisions generally affect own job or assigned functional area.
• Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Moderate Planning/Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended pe-riods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

• Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
• Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
• In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
• Noise level in the work environment is typical for an office and/or hospital environment.
• Minimum overnight travel (up to 10%) by land and/or air.

About Our Health System

Maria Parham Health is a 98-bed hospital located in Henderson, NC, and a proud member of Lifepoint Health-a leading, diversified healthcare delivery network. With hospitals and care facilities nationwide, Lifepoint is committed to making communities healthier by supporting caregivers and enhancing care quality across the country. Whether you're just starting your career or looking for your next opportunity, Maria Parham is a place where your experience matters-from day one.

Equal Opportunity Employer

Maria Parham Health is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and comply with all applicable laws prohibiting discrimination and harassment in employment

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.