Mobile Technician Manager

Cox Enterprises; United States; Remote; USD 98,000 - 148,000; Full time

Job summary

Cox Automotive is seeking a Mobile Technician Manager to lead a team of mobile fleet technicians and drive market growth. This role involves coaching, mentoring, and managing performance, while ensuring safety and client satisfaction in a dynamic, expanding market.

Travel up to 25% is required, with optional remote work where feasible. Applicants should bring a strong leadership background, operational excellence, and a Customer-first mindset to optimize service delivery.

Qualifications

• Bachelor’s degree required or equivalent experience in related field.
• Minimum of 6 years’ experience in related field; leadership experience required.

Responsibilities

• Lead a team of mobile fleet technicians with hands-on leadership to drive people development and business performance.
• Foster high-performance culture through coaching and career development conversations.
• Own market performance including productivity, customer satisfaction, and revenue growth; pursue new service opportunities.

Skills

People leadership

Coaching & mentoring

Business growth

Customer relationships

Market expansion

Education

Bachelor’s degree in related discipline

Tools

Workday

Salesforce

Kronos

Power BI

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Manager, Truck Maintenance - Non-DOT

Management Level

Manager - People Leader

Flexible Work Option

Can work remote but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Variable

Compensation

Compensation includes a base salary in the range of $98,300.00 - $147,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

CoxFleet keepsyour fleet moving.

CoxFleet is one of the largest fleet maintenance companies in the country! We are currentlyoperatingwith 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer’s unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, withadditionalsignificant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleetis currently hiringa **Mobile Technician Manager** to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties:

• Manage and provide direction toa team ofmobile fleet technicians, providing strong, hands-on leadership to drive bothpeopledevelopment and business performance in a growing market.Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.

• Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.

• Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, whileidentifyingand pursuing new service opportunities.

• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.

• Act as a local market leader,identifyingopportunities to expand customer relationships and improve service penetration within an untapped or developing territory.

• Travel to technician and customer locationsfrequentlytohelpstrengthen relationships, ensure quality, and uncover growth opportunities.

• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.

• Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards whilemaintainingoperational excellence.

• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued servicetrucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectivelywhile maintaining operational excellence.

• Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.

• Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.

• Assistin the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.

• Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.

• Collaborate withClient Servicesand sales teams to ensure technicians are fullyutilizedwhile maximizing revenue-generating opportunities.

• Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.

• Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.

• Provideoperational guidance to team members, promoting best practices and consistent execution

• Serve as a primary liaison between Cox Fleet and our clients, building trust,identifyingneeds, and delivering tailored solutions.

• Facilitate cross-functional communication and problem-solving tosupport bothoperational execution and market growth.

• Monitor inventory levels and ensure technicians have the resources needed to supportscaling operations.

• Recruit, interview, and hire technicians tobuild a strong, capable team aligned with growthobjectives.

• Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.

• Operate a company-issued vehicle to travel within the market.

• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.

• Minimum of three (3) years’ experience in apeopleleadership role, with a strongtrack recordof developing teams and driving performance.

• Safe drivers needed and 3 YR MVR reviewrequired; Candidate must hold a valid state-of-residence driver’s license, be able to obtain andmaintaintheir Driver Qualification File

• Due to interstate operatingauthoritycommerce regulations, candidates must be at least 21 years or older.

• Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth-oriented environments.

• Demonstrated ability to build team engagement and accountability while driving business outcomes.

• Ability to coordinate cross-functional efforts and execute effectively in a fast-paced, evolving market environment.

• Demonstrated sense of urgency, ownership, andentrepreneurial mindset.

Required Competencies:

• Ethics & Values:Adheres toan appropriateand effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

• Action Oriented:Hasa strong senseof urgency; thrives in building and scaling operations; proactivelyidentifiesand acts on growth opportunities.

• People Leadership:Effectively develops, inspires, andretainstalent; builds strong teams capable of sustaining growth and operational excellence.

• Business & Market Acumen:Demonstratesthe ability to understand market dynamics,identifygrowth opportunities, and execute strategies that drive revenue and customer expansion.

• Customer Focus:Dedicated to meeting the expectations and requirements of internal and external customers;buildsstrong relationships and uses insights to improve services and expand business.

• Systems:Demonstratedability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.

• Functional/Technical Skills:Has the functional and technical knowledge and skills to succeed ata high levelwhile leading a growing operation.

• Listening:Practices attentive and active listening;seeksto understand both employee and customer perspectives to drive better outcomes.

• Interpersonal Savvy:Builds strong relationships across all levels and functions; able to influence and collaborate effectively in a growth environment.

• Problem Solving:Identifieschallenges and develops practical, scalable solutions aligned with both operational needs and growthobjectives.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.