Supervisor, Dispatch (Cox Automotive)

CAI Cox Automotive Corp Svcs., LLC; Cherryville (NC); Remote; USD 67,000 - 101,000; Full time

Benefits offered by this job

Vacation with pay

7 paid holidays

Wellness hours (up to 160 per year)

Job summary

Cox Automotive is seeking a Supervisory role in Transportation Breakdown to lead the Market Place Operations team. You will drive operational performance, develop staff, and maintain high service standards across the call center.

The role emphasizes coaching, scheduling flexibility, and adherence to company policies while delivering top-tier customer support on the road.

Qualifications

• High School Diploma or GED required with 5 years of related experience (Transportation, Call Center).
• A Bachelor's degree in a related discipline with 3 years of related experience is acceptable; a Master’s degree with 1 year, or a Ph.D. with up to 1 year experience also acceptable.

Responsibilities

• Coach dispatch timeliness and call center metrics to improve performance.
• Develop team members through coaching and motivation.
• Ensure compliance with company policies and procedures.
• Step in to handle customer-focused events and issues as needed.
• Adjust schedules and priorities to meet operational needs.

Skills

Strong communication skills

Team leadership

Customer service orientation

Problem solving

Education

High School Diploma/GED

Bachelor's degree in related discipline (preferred)

Master's degree (optional)

Tools

MS Office

Job description

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Supervisor, Customer Care Management Level Supervisor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Variable Compensation Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Are you ready to lead a team that keeps things rolling literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you'll be the driving force behind our Roadside team's success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.

What You’ll Be Rockin’

• Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
• Trainer Extraordinaire: Help team members grow with personalized development and motivation.
• Policy Pro: Keep things compliant and clear with company procedures.
• Customer Whisperer: Step in when needed to ensure top-notch event handling.
• Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.

Perks & Highlights

Be the go-to leader in a fast-paced, high-impact environment. Collaborate with a team that values hustle, heart, and humor. Make a real difference in how we support customers on the road.

Qualifications

Minimum High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience Requires strong knowledge of MS Office Excellent communication skills to work effectively with teams throughout organization Preferred Degree in related discipline strongly desired

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include

health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Application Deadline: 10/18/2026 Cox brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.