Shop Supervisor

CAI Cox Automotive Corp Svcs., LLC; De Pere (WI); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness hours

Health care

Job summary

Cox Automotive is seeking a Shop Supervisor at the Wisconsin Bus Sales location to lead the Service department and drive performance. You will oversee daily operations, ensure safety and process adherence, and support bus sales and parts with customer satisfaction.

Qualified candidates will have strong coaching and mentoring skills, experience in mobile maintenance, and the ability to manage priorities in a fast-paced environment.

Qualifications

• High School Diploma/GED required; 5 years in a related field preferred.
• Coaching, mentoring, and teaching skills for mobile technicians.
• Strong focus on safety, urgency, and customer satisfaction.

Responsibilities

• Manage daily Service operations and ensure policies are followed.
• Achieve Service KPI targets weekly, monthly, and yearly.
• Promote growth and conduct staff meetings; manage safety programs.

Skills

Coaching

Mentoring

Teaching

Customer focus

Urgency

Education

High School Diploma/GED

Tools

Workday

Salesforce

Kronos

Power BI

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Truck Shop Maintenance - Non-DOT Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Fleet keeps your fleet moving. Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals. Cox Fleet is currently hiring a Shop Supervisor to join our Management Team at our Wisconsin Bus Sales location to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties

• Responsible for achievement of annual company Service department budget.


• Responsible for achievement of weekly, monthly, and yearly Service KPI’s.


• Daily management of Service operations to ensure company policies and standard procedures are followed.


• Provide support to bus sales and parts department by maintaining customer satisfaction.


• Manage and closely monitor Warranty issues.


• Inspect and maintain a safe work environment and clean facility.


• Manage Service department assigned vehicles.


• Review Service work schedules to maintain steady volumes.


• Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.


• Conduct weekly staff meetings with Service personnel.


• Plan, conduct and participate in Monthly Safety Meetings.


• Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.


• Research and identify revenue and profit opportunities in market area.


• Develop quarterly sales plans per customer to direct and maintain profit.


• Obtain sales through sales calls with potential service customers, preparation of estimates, price quotations and proposals.


• Complete call reports, customer profiles, and marketing surveys as required.


• Develop knowledge and understanding of product specifications, features, benefits, and advantages across all product lines.


• Promote all company offerings to encourage customers to utilize Wisconsin Bus for all their company needs.


• Develop and implement operations plan to maximize margins in the Service department.


• Achieve yearly Service department budget goals.


• Daily management of Service operations to ensure company policies and standard procedures are followed.


• Other duties as assigned.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.


• Safe drivers needed; valid driver’s license required. Must be at least 21 yrs. or older.


• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and ‘tough love’ as it pertains to mobile technicians.


• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.


• Ability to coordinate multiple group efforts to solve issues related to the technician job.


• Ability to act with a high sense of urgency.

Required Competencies

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.


• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.


• Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.


• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintain effective relationships with customers/technicians and gains their trust and respect.


• Systems: Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.


• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.


• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.


• Interpersonal Savvy: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.


• Problem Solving: Can identify problems and develop practical solutions. Able to understand internal constraints and avoid a ‘take it or leave it’ approach to problem-solving.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.


• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.


• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.