Mobile Technician Manager

CAI Cox Automotive Corp Svcs., LLC; Philadelphia (Philadelphia County); Hybrid; USD 98,000 - 148,000; Full time

Benefits offered by this job

Health care insurance

401(k) plan

Paid time off

Job summary

Cox Fleet is seeking a Mobile Technician Manager to lead a team of mobile fleet technicians and drive market growth. You will coach direct reports, manage safety and performance, and collaborate with dispatch, parts, and billing to maximize service delivery.

The role requires strong leadership, budgeting, and cross-functional collaboration, with flexible remote options for residents in the designated city/region. Travel of about 25% is expected.

Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience; alternative combinations possible (e.g., master’s degree with 4 years).
• Minimum of three (3) years’ experience in a people leadership role.
• Valid state driver’s license and ability to obtain DQF; must be 21+ due to interstate operations.

Responsibilities

• Manage and provide direction to a team of mobile fleet technicians, providing hands-on leadership to drive performance and development.
• Hold regular coaching and mentoring sessions with direct reports to solve issues and foster career growth.
• Drive market growth by improving productivity, customer satisfaction, and revenue while expanding service opportunities.
• Monitor metrics, reports, and safety records to ensure continuous improvement and compliance with standards.
• Lead onboarding of technicians and ensure resource readiness for market expansion.
• Collaborate across dispatch, parts, and billing to align operations with growth strategy.

Skills

People Leadership

Business & Market Acumen

Customer Focus

Systems

Functional/Technical Skills

Problem Solving

Interpersonal Savvy

Education

Bachelor’s degree in related discipline

Tools

Power BI

Salesforce

Workday

Job description

Company

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Truck Maintenance - Non-DOT Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Variable Compensation Compensation includes a base salary in the range of $98,300.00 - $147,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Fleet keeps your fleet moving. Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals. Cox Fleet is currently hiringaMobile Technician Managerto join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties

Manage and provide direction to a team of mobile fleet technicians, providing strong, hands-on leadership to drive both people development and business performance in a growing market. Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions. Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations. Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities. Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations. Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory. Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities. Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy. Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while maintaining operational excellence. Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively while maintaining operational excellence. Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth. Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture. Assist in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market. Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion. Collaborate with Client Services and sales teams to ensure technicians are fully utilized while maximizing revenue-generating opportunities. Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery. Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes. Provide operational guidance to team members, promoting best practices and consistent execution Serve as a primary liaison between Cox Fleet and our clients, building trust, identifying needs, and delivering tailored solutions. Facilitate cross-functional communication and problem-solving tosupport bothoperational execution and market growth. Monitor inventory levels and ensure technicians have the resources needed to supportscaling operations. Recruit, interview, and hire technicians tobuild a strong, capable team aligned with growthobjectives. Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion. Operate a company-issued vehicle to travel within the market. Performs other duties and responsibilities as assigned.

Requirements

• Requirements Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.
• Minimum of three (3) years’ experience in a people leadership role, with a strong track record of developing teams and driving performance.
• Safe drivers needed and 3 YR MVR review required; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and maintain their Driver Qualification File Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
• Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth-oriented environments.
• Demonstrated ability to build team engagement and accountability while driving business outcomes.
• Ability to coordinate cross-functional efforts and execute effectively in afast-paced, evolving market environment.
• Demonstrated sense of urgency, ownership, andentrepreneurial mindset.

Required Competencies

• Ethics & Values:Adheres toan appropriateand effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Action Oriented:Hasa strong senseof urgency; thrives in building and scaling operations; proactivelyidentifiesand acts on growth opportunities.
• People Leadership:Effectively develops, inspires, andretainstalent; builds strong teams capable of sustaining growth and operational excellence.
• Business & Market Acumen:Demonstratesthe ability to understand market dynamics,identify growth opportunities, and execute strategies that drive revenue and customer expansion.
• Customer Focus:Dedicated to meeting the expectations and requirements of internal and external customers;buildsstrong relationships and uses insights to improve services and expand business.
• Systems:Demonstratedability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills:Has the functional and technical knowledge and skills to succeed ata high levelwhile leading a growing operation.
• Listening:Practices attentive and active listening;seeksto understand both employee and customer perspectives to drive better outcomes.
• Interpersonal Savvy:Builds strong relationships across all levels and functions; able to influence and collaborate effectively in a growth environment.
• Problem Solving:Identifieschallenges and develops practical, scalable solutions aligned with both operational needs and growthobjectives.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.