Supervisor - Court Processing (4a-4p)

City of Indianapolis and Marion County; Indianapolis (IN); On-site; USD 52,000 - 74,000; Full time

Job summary

The City of Indianapolis and Marion County seeks a results-oriented supervisor to oversee multiple functional units within the Clerk’s Office. You will provide direction, training, and performance oversight to staff, ensuring adherence to filing, court, and fee procedures while maintaining data accuracy and compliance.

You will coordinate daily operations, supervise staff, and promote teamwork, delivering high quality service to our community in a fast-paced government environment.

Qualifications

• Requires leadership experience and ability to coordinate multiple projects with deadlines.
• Excellent communication skills, both oral and written, and attention to detail.
• Strong customer service orientation and ability to promote teamwork.

Responsibilities

• Supervise a team and provide work direction to meet Clerk’s Office objectives.
• Schedule staff and assign tasks to ensure coverage seven days a week.
• Monitor performance, track timekeeping, and approve leave and time data.
• Identify process improvements and lead staff toward goal attainment.
• Delegate tasks according to ability and scope of practice.
• Ensure staff understand duties and deadlines and provide guidance as needed.
• Maintain accurate timekeeping records for staff and accessibility compliance.
• Make recommendations to improve workflows and efficiency.
• Apply analytical reasoning to evaluate alternatives and solutions.
• Practice active listening and effective communication with staff and stakeholders.

Skills

Leadership experience

Communication skills

Customer service

Teamwork

Time management

Education

Associate Degree in Criminal Justice

Job description

*Supervises a team operating 4:00 a.m.–4:00 p.m., seven days per week.*

Agency Summary

Established by the Indiana Constitution, the Marion County Clerk is the custodian of all court records, issues marriage licenses, and serves as the court’s fiscal agent and trustee of child support payments. The Election Board receives nominations and petitions for elections, as well prepares ballots, and maintains voting machines by cultivating a productive, collaborative, and compliant work environment for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Job Summary

Incumbent is responsible for providing supervision, managerial oversight, and coordination to the various functional units of the Marion County Clerk's agency. Assists manager in daily operational management activities, provides work direction, training, and supervision to team-members. Incumbent will utilize the knowledge of established policies and procedures which controls most of their actions.

Requires proficient knowledge of and strict adherence to requirements and regulations related to the filing of legal documents and court proceedings; accessing court services; accessibility of court records, especially confidential records; and various fees and payment processes.

• Manage employees, working in a team or individually, to maximize their performance and contributions.
• Schedule their work and activities give instructions, motivate and direct staff to meet the Clerk’s Office objectives.
• Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed.
• Identify areas for improvement and make suggestions to achieve this.
• Lead staff to help them achieve goals and maintain an effective working relationship.
• Delegate activities and tasks to others according to the ability, level of preparations, competence, and legal scope of practice.
• Make sure staff understand what they should do and when they should do it.
• Maintain accurate data base for timekeeping of staff, including family medical leave and short-term disability.
• Approve time.
• Make recommendations for improvements to work activities.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Understanding the implications of new information for both current and future problem-solving and decision-making.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Minimum Job Requirements and Qualifications

High School Diploma or equivalent. Previous leadership experience. Ability to coordinate multiple projects and meet various deadlines is a must. Must have the ability to effectively organize and prioritize tasks. Must be able to communicate effectively orally, verbally, and in written formats. Attention to detail is a priority. Requires strong customer service skills and ability to promote teamwork and build effective relationships.

Preferred Job Requirements and Qualifications

Associate Degree in Criminal Justice, or related field and one (1) year of previous supervisory experience.

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.