Court Processing Operations Lead

City of Indianapolis and Marion County; Indianapolis (IN); On-site; USD 52,000 - 74,000; Full time

Job summary

The City of Indianapolis and Marion County seeks a results-oriented supervisor to oversee multiple functional units within the Clerk’s Office. You will provide direction, training, and performance oversight to staff, ensuring adherence to filing, court, and fee procedures while maintaining data accuracy and compliance.

You will coordinate daily operations, supervise staff, and promote teamwork, delivering high quality service to our community in a fast-paced government environment.

Qualifications

• Requires leadership experience and ability to coordinate multiple projects with deadlines.
• Excellent communication skills, both oral and written, and attention to detail.
• Strong customer service orientation and ability to promote teamwork.

Responsibilities

• Supervise a team and provide work direction to meet Clerk’s Office objectives.
• Schedule staff and assign tasks to ensure coverage seven days a week.
• Monitor performance, track timekeeping, and approve leave and time data.
• Identify process improvements and lead staff toward goal attainment.
• Delegate tasks according to ability and scope of practice.
• Ensure staff understand duties and deadlines and provide guidance as needed.
• Maintain accurate timekeeping records for staff and accessibility compliance.
• Make recommendations to improve workflows and efficiency.
• Apply analytical reasoning to evaluate alternatives and solutions.
• Practice active listening and effective communication with staff and stakeholders.

Skills

Leadership experience

Communication skills

Customer service

Teamwork

Time management

Education

Associate Degree in Criminal Justice

Job description

The City of Indianapolis and Marion County seeks a results-oriented supervisor to oversee multiple functional units within the Clerk’s Office. You will provide direction, training, and performance oversight to staff, ensuring adherence to filing, court, and fee procedures while maintaining data accuracy and compliance.

You will coordinate daily operations, supervise staff, and promote teamwork, delivering high quality service to our community in a fast-paced government environment.