Supervisor, Clinical Services

Colla Health; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Flexible PTO

401(k)

Job summary

Colla Health is seeking a Supervisor of Clinical Services to lead a team delivering brief therapeutic interventions within the Collaborative Care Model in oncology practices. You will supervise daily operations, ensure evidence-based care, and coordinate with psychiatric consultants to optimize patient outcomes.

The role requires a seasoned behavioral health professional with CoCM expertise and a passion for supporting cancer patients through emotional and psychological challenges.

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field.
• Active clinical license (e.g., LCSW, LPC, LMFT) in at least one state.
• Minimum 3–5 years of behavioral health clinical experience.
• Experience with the Collaborative Care Model or behavioral health in medical settings.

Responsibilities

• Train, supervise, and provide ongoing performance feedback to ABHCM/BHCMs.
• Provide clinical and administrative guidance, including case consultation for complex cases.
• Mentor Associate BHCMs and foster a collaborative team culture.
• Oversee delivery of CoCM services with interdisciplinary teams and CMS-aligned documentation.

Skills

Team leadership

Performance feedback

Clinical supervision

Interdisciplinary collaboration

Communication

Education

Master's degree in Social Work, Counseling, Psychology, or related field

Job description

Position SummaryThe Supervisor of Clinical Services provides leadership and operational oversight for a team of Behavioral Health Care Managers (BHCMs) and Associate Behavioral Health Care Managers (ABHCMs) delivering brief therapeutic interventions in the Collaborative Care Model (CoCM) partnering with oncology practices. This role is responsible for supervising day-to-day operations, ensuring high-quality, evidence-based behavioral health interventions, coordinating closely with psychiatric consultants and oncology clinics, and optimizing patient outcomes in alignment with organizational and regulatory standards

The ideal candidate is an experienced behavioral health professional with demonstrated leadership skills, strong knowledge of the Collaborative Care Model, and a passion for supporting patients navigating the emotional and psychological challenges of cancer treatment

Key Responsibilities

Team Leadership & Supervision

• Train, supervise, and provide ongoing performance feedback to ABHCM / BHCMs
• Provide clinical and administrative guidance, including case consultation and support for complex cases

Foster a collaborative, supportive team culture emphasizing evidence-based practices and professional development

• Provide mentorship for Associate BHCMs

Clinical & Operational Oversight

• Ensure delivery of Collaborative Care services in alignment with CoCM principles, including systematic case review with psychiatric consultants, measurement-based care, and interdisciplinary team communication
• Support ABHCM / BHCMs in conducting comprehensive assessments, providing brief evidence-based interventions, and coordinating care with oncology teams
• Monitor caseloads, workflows, and program metrics to maintain efficiency and quality of care

Serve as a liaison between behavioral health, oncology providers, and psychiatric consultants to promote seamless integration of services

Quality & Compliance

• Monitor performance indicators to meet and improve Care Model outcomes, patient satisfaction, and individual performance metrics
• Ensure compliance with organizational policies, HIPAA, and all applicable regulations for behavioral health and oncology care settings
• Conduct chart audits and oversee documentation practices to support billing requirements and ensure compliance with CMS guidelines and other regulatory standards

Program Development & Collaboration

• Provide input on clinical workflow development, resource allocation, and continuous improvement initiatives

Participate in data collection and program evaluation to enhance patient outcomes and demonstrate program impactCollaborate with Outreach and Partner Success to identify behavioral health needs and expand access to integrated care

Direct Patient Care

• Maintain a limited, active caseload of patients receiving care through the Collaborative Care Model
• Conduct comprehensive behavioral health assessments, deliver brief evidence-based interventions, and monitor treatment progress using measurement-based care
• Collaborate with psychiatric consultants, oncology teams, and other medical providers to coordinate care and ensure patient-centered treatment planning
• Serve as a clinical role model for ABHCM / BHCMs by demonstrating best practices in direct care delivery within oncology settings

Qualifications

• Master's degree in Social Work, Counseling, Psychology, or related field
• Active clinical license (e.g., LCSW, LPC, LMFT, or similar) in at least one state
• Minimum 3–5 years of behavioral health clinical experience
• Experience with the Collaborative Care Model, or behavioral health in medical settings

Strong interpersonal, leadership, and organizational skills

• Preference for experience in oncology, palliative care, or chronic disease behavioral health
• Preference for familiarity with CoCM billing, documentation, and population health management tools

What we'll offer:

• Medical, dental, vision benefits
• Flexible PTO
• 401(k)
• Access to and mentorship from leading clinicians and experts in psycho-oncology and integrated behavioral health

About Colla Health

We help people with cancer improve their quality of life by providing behavioral healthcare to the 17 million cancer patients in the US as an extension of their medical treatment.

One out of every three cancer patients has a diagnosed mental health condition but only 25% of them receive treatment for their mental health challenges, exacerbating quality of life, worsening health outcomes, and increasing their total cost of care to the system. We are on a mission to provide relevant, accessible behavioral health at the point of care that is embedded within a patient’s oncology practice. We are backed by a premier venture capital firm and are building a world-class team of clinicians, technologists, and healthcare operations builders passionate about helping cancer patients improve their quality of life.

We have built a behavioral health services and technology company to support patients' mental health alongside their physical health treatment plans. Our first offering deploys virtual mental health services using Collaborative Care, an evidence-based behavioral health care model. We will scale this virtual care model using technology, and build the foundations to drive outcomes focused on value-based care.