Supervisor, Clinical Business Operations

University of Miami; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Miami's Department of Medicine, Division of Medical Oncology, seeks a Full-Time Supervisor, Clinical Business Operations on the UHealth Campus to lead daily clinical operations and ensure patient-centered service.

The role coordinates a clinical team, mentors staff, and analyzes productivity and reimbursement data while collaborating with credentialing, enrollment, and onboarding teams to maintain smooth operations.

Qualifications

• High school diploma or equivalent.
• Minimum 4 years of relevant experience.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals aligned with the strategic plan.
• Ability to plan, delegate and supervise the work of others.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to work independently and/or in a collaborative environment.
• Any appropriate combination of education, experience and/or certifications may be considered.

Responsibilities

• Supervises the prompt resolution of problems that arise in daily clinical operations.
• Collaborates with other service areas to provide a consistent standard of service.
• Monitors adherence to policies and ensures efficient, patient-centered procedures.
• Designs and generates clinical reports (e.g., Press Ganey, NICE, Open encounters).
• Acts as a coach and mentor for lower-level staff.
• Prepares clinical productivity reports with data such as RVUs, utilization rate, and new patient access.
• Coordinates day-to-day operations of a clinical team with faculty, staff physicians, and advanced nurse practitioners.
• Communicates effectively with physicians, managers, peers, trainees, and staff.
• Collaborates on credentialing, enrollment, onboarding and offboarding of clinical faculty and staff.
• Develops understanding of clinical reimbursement and managed care issues.
• Improves access to care for high-demand SDGs (sarcoma, GI, breast).
• Initiates performance management processes to address ongoing performance issues.

Skills

Team management

Coaching

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Job Description

The Department of Medicine, Division of Medical Oncology has an exciting opportunity for a Full-Time Supervisor, Clinical Business Operations to work on the UHealth Campus. The Supervisor, Clinical Business Operations supervises the prompt resolution of problems that arise in daily clinical operations. The incumbent collaborates with other service areas in providing a consistent standard of service across the operations. The Supervisor, Clinical Business Operations monitors adherence to policies and ensures procedures are efficient and patient centered. Designs and generates clinical reports. Such as Press Ganey, NICE, Open encounters, etc. Act as a coach and mentor for lower-level staff as they develop in their role. Establishes and continuously assesses the effectiveness of the internal controls within the division and compliance with University policies and procedures. Ensures employees are trained on the controls within the function and on University policy and procedures. Assist administrator with preparation of clinical productivity reports with data such as RVUs, Utilization rate, New Patient Access. Facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. This employee will also be responsible for coordinating the day-to-day operations of a clinical team with several faculty members, staff physicians and advanced nurse practitioners. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Collaborate with internal and external stakeholders with credentialing, enrollment, and on-boarding and offboarding of clinical faculty and staff. Develops and maintains a thorough understanding of clinical reimbursement and managed care issues. Improve access to care for SDGs with high demand such as Sarcoma, GI and Breast. Communicates any patient flow issues to appropriate managing staff. Initiates performance management processes to address on-going performance issues.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• High school diploma or equivalent
• Minimum 4 years of relevant experience
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to work independently and/or in a collaborative environment.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

About the University

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.