Supervisor - Clinic - Early Years

Indiana University Health; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Indiana University Health is seeking a Supervisor – Clinic to assist the Manager and Director in planning, directing, and improving operations across our patient services areas. You will supervise day-to-day activities, coordinate with staff, physicians and administration, and strive to deliver service excellence.

The role emphasizes leadership, staff development, compliance, financial stewardship, and continuous improvement as we work to meet patient needs and uphold IU Health values of

Qualifications

• 3–5 years of relevant experience.
• Ability to plan and manage resources.
• Ability to facilitate and lead work groups.
• Ability to interpret and apply organization policies.
• Effective written and verbal communication.
• Promotes teamwork and builds relationships.
• Work independently, take initiative and meet objectives.
• Strong interpersonal, problem solving and analytical skills.
• Prepares reports and proposals.
• Maintains mandatory in-services.
• Consistently meets Service Excellence Standards.
• Maintains compliance with policies and Code of Conduct.
• Reports compliance problems appropriately.
• Knowledge in business applications.

Responsibilities

• Supervise staff and ensure service excellence across clinics.
• Manage staffing and align with budgetary objectives.
• Monitor compliance with quality, regulatory standards and HIPAA.
• Coordinate with providers, administration and external partners.
• Drive continuous improvement and operational readiness.
• Oversee day-to-day patient service activities and service delivery.

Skills

Resource planning

Team leadership

Communication

Policy interpretation

Problem solving

Interpersonal skills

Independent initiative

Reporting

HIPAA awareness

Education

High School Diploma

Associate's Degree in Healthcare Administration

Tools

Microsoft Office

Job description

Supervisor – Clinic

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our team in the role of Supervisor – Clinic.

Summary

Assists the Manager and Director in planning, directing, and overall operations within their area of responsibility. Provides day to day supervision in assigned patient services areas, financial management, and facility adequacy of assigned areas. Maintains optimal communication and collaboration between practice staff, physicians, administration, and external customers to ensure service delivery that exceeds the needs and expectations of customer bases towards service excellence.

Candidate Qualifications

• High School Diploma/GED is required. Associate's Degree in Healthcare Administration, Business, or a related field is preferred.
• Requires 3-5 years of relevant experience.
• Ability to plan and manage the utilization of resources.
• Ability to facilitate and lead work groups.
• Ability to interpret and apply the organization policies and procedures.
• Effective written and verbal communication skills.
• Ability to promote teamwork and build effective relationships.
• Ability to work independently, take initiative and meet objectives.
• A high level of interpersonal, problem solving and analytical skills.
• Prepares as necessary and assigned, written reports and proposals, and other documents.
• Maintains and ensures completion of all mandatory in-services.
• Consistently meets Customer Service & Service Excellence Standards.
• Maintains compliance standards in accordance with the Compliance policies and the Code of Conduct.
• Reports compliance problems appropriately.
• Knowledge in business applications.

Responsibilities

Connect to Promise

Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Customer Service

Provides excellent service to our customers following the IU Health ECR Values, Commitment Statement, Customer Service Standards and Behavioral Expectations. Maintains confidentiality at all times, including HIPAA guidelines.

Leadership

Personally characterizes the ability to influence others to embrace and achieve system and departmental goals. Manages and takes accountability towards meeting established objectives. Implements strategic initiatives as related to areas of accountability as directed by management. Maintains a positive relationship and acts as a collaborative resource and business partner with providers, administration and external parties to coordinate best practice business activities and accomplish directives. Identifies, coordinates and implements professional and skill development opportunities for staff and self. Acts as a positive Change Agent related to their areas of business and liaison with external departments.

Service Excellence & Employee Relations

Serves as role model for staff in supporting and maintaining accountability for Service Excellence Initiatives. Provides supervision to staff under his/her direction.

Staff Management

Effectively manages assigned staff in a manner consistent with organizational policies and values. Maintains an employee feedback process to enhance work processes and employee understanding. Projects staffing needs based on access standards and productivity demand. Enforces flex staffing when the workload does not support the existing demand. Promotes cost containment by effective management of staffing resources including cross-training and cross-utilization of staff between functional areas. Maintains staffing in accordance with budgetary objectives and approved staffing models. Evaluates staff performance, providing timely and accurate feedback. Coaches and counsels staff members when performance standards are not met. Develops corrective plans as appropriate.

Compliance

Monitors and enforces compliance with all applicable quality, regulatory and accreditation standards within the assigned areas. Enforces medical record and documentation guidelines throughout practice. Monitors and enforces all policies within practice.

Financial Management

Provides for effective monitoring and financial management of assigned areas. Seeks and recommends potential opportunities for cost improvement. Reviews and assesses improvement opportunities, to advance the financial viability and quality performance of their business (ie, bad debt, registration, charge entry, and bank deposit processes). Maintains accountability for the profitability of their areas through the management of overhead expenses. Assists Manager in the annual budgeting process and controls practice expenditures within budgetary guidelines. Responsible for reporting, researching, and resolving adverse variations from annual budgets.

Continuous Improvement

Demonstrates Service Orientation towards optimizing the patient experience through displayed commitment towards meeting the organization's mission, vision and values. Continually reviews and develops action plans under a quality improvement model to increase the organizational value. Promotes and supports the participation of staff to advance existing processes and enhance the effective utilization of resources (human and material), under the direction of the Manager and Director. Demonstrates active commitment and managerial alignment to meeting system quality improvement initiatives.

Operations

Manages the day-to-day patient service staff activity in the assigned areas of responsibility Creates and manages to a standard of operational readiness, consistent with the system's objectives, and enables areas of responsibility to optimally perform, simplify and enhance service delivery. Acts as the front-line problem solver for provider, staff and patient concerns Provides positive, timely and accurate communication with and among staff members, physicians, and management/administration. Keeps staff informed of operational and organizational changes. Ensures a safe and clean environment within areas of responsibility and organizationally. Ensures appropriate ordering, utilization and logistics management of supplies and inventory within operational areas.

Licensure/Certification/Registration

Verifies that employee possesses documentation of current appropriate licensure/certification/registrations as required by job description.

The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.