Supervisor - Central Operations NIGHTS

10 John C. Lincoln Medical Center; Phoenix (AZ); Hybrid; USD 80,000 - 105,000; Full time

Job summary

HonorHealth is hiring a Supervisor Central Operations to oversee night operations in the Network Operations Center across the Phoenix area. You will supervise staff, manage scheduling, ensure throughput, and maintain regulatory compliance to support uninterrupted patient care.

The role requires a Bachelor's in Healthcare, with a Master’s preferred, and at least 2 years of healthcare leadership experience. Arizona licensure is required with magnet standards certification within one year.

Qualifications

• Bachelor's degree in Healthcare is required.
• Minimum 2 years of experience in a healthcare-related field is required.
• Current Arizona licensure is required; magnet standards require certification within 1 year of hire or promotion.

Responsibilities

• Supervise staff and ensure appropriate staffing levels, including hiring, onboarding and evaluations.
• Plan and maintain department schedules; manage daily staffing needs.
• Coordinate patient movement, throughput, and operational continuity across the Network Operations Center.
• Develop partnerships with department leaders and stakeholders using data-driven decision making.
• Lead implementation of innovative technology and processes to improve throughput and efficiency.

Skills

Staff supervision

Scheduling

Leadership

Healthcare operations

Regulatory compliance

Education

Bachelor's in Healthcare

Master's in Healthcare or Business (Preferred)

Job description

Primary City/State:
Various Locations - Phoenix, AZ Category:
Operations Shift:
Night Department:
Network Operations

Night Shift; 7pm to 7:30am
Three (3) 12-hour shifts plus a 4-hour admin day
Inpatient hospital experience highly preferred

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Supervisor Central Operations is responsible for overseeing shift operations in the Network Operations Center to ensure uninterrupted operations including the coordination of patient movement, hospital throughput, communication, security dispatch, and operational continuity. The role involves supervising daily activities within the Network Operations Center, ensuring compliance with policies, and supporting leadership in hiring, training, evaluating, scheduling, and managing Network Operations Center personnel. The Supervisor is also accountable for implementing programs, setting goals and strategies, and ensuring adherence to operational and regulatory standards. This position plays a key role in ensuring the center's efficiency, facilitating patient flow, and upholding operational integrity across the network.

ESSENTIAL FUNCTIONS

• Supervise staff and ensure appropriate staffing levels, including hiring, onboarding, performance evaluations, and coaching. Develop employees to maximize productivity, ensure quality work, and align team objectives with the organization's mission, vision, and values. Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.
• Actively support department operations, ensuring seamless workflow and achievement of organizational throughput goals. Serve as the first point of escalation for complex issues, ensuring timely resolution and clear communication.
• Plans, establishes, and maintains the department schedule. Manages daily staffing needs and maintains responsibility for any scheduling activities.
• Build collaborative partnerships with other department leaders, organizational stakeholders, and community members. Use data and evidence-based decision-making to enhance patient-centered care and operational excellence.
• Promotes an environment that supports operational excellence by leading and directing the implementation of innovative technology and operational processes. Acts as a champion for department initiatives, driving improvements in throughput and efficiency.
• Performs other duties as assigned.

EDUCATION

• Bachelors in Healthcare Required
• Masters in Healthcare or Business Preferred

EXPERIENCE

• 2 years Experience within a healthcare related field Required
• Other Experience in the oversight of staffing, scheduling and float pools. Preferred
• Other Leadership Experience Preferred

LICENSE AND CERTIFICATIONS

• Current Arizona licensure in related field Required
• Must obtain a certification in their respective area of expertise within 1 year of hire or promotion date for magnet standards. Required

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