Supervisor - Central Operations NIGHTS

70 HonorHealth Support Services; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

HonorHealth seeks a Supervisor Central Operations to oversee shift operations in the Network Operations Center, coordinating patient movement, throughput, and security dispatch across multiple Phoenix locations.

You will supervise staff, manage scheduling and training, and support leadership with hiring and budgeting while ensuring regulatory compliance and operational excellence.

Qualifications

• Bachelor's in Healthcare required.
• Masters in Healthcare or Business preferred.
• 2 years experience in healthcare field required.

Responsibilities

• Oversee shift operations in the Network Operations Center to ensure uninterrupted operations.
• Coordinate patient movement, throughput, and security dispatch.
• Supervise daily activities and staffing, scheduling, and training.
• Support leadership in hiring, evaluating, and budgeting for the department.
• Ensure compliance with policies and regulatory standards.
• Lead implementation of innovative technology and processes.
• Serve as escalation point for complex issues and drive throughput improvements.

Job description

Primary City/State: Various Locations – Phoenix, AZ Category: Operations Shift: Night Department: Network Operations Night Shift; 7pm to 7:30am Three (3) 12-hour shifts plus a 4-hour admin day Inpatient hospital experience highly preferred

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY The Supervisor Central Operations is responsible for overseeing shift operations in the Network Operations Center to ensure uninterrupted operations including the coordination of patient movement, hospital throughput, communication, security dispatch, and operational continuity. The role involves supervising daily activities within the Network Operations Center, ensuring compliance with policies, and supporting leadership in hiring, training, evaluating, scheduling, and managing Network Operations Center personnel. The Supervisor is also accountable for implementing programs, setting goals and strategies, and ensuring adherence to operational and regulatory standards. This position plays a key role in ensuring the center's efficiency, facilitating patient flow, and upholding operational integrity across the network.

Essential Functions

• Supervise staff and ensure appropriate staffing levels, including hiring, onboarding, performance evaluations, and coaching.
• Develop employees to maximize productivity, ensure quality work, and align team objectives with the organization's mission, vision, and values.
• Ensure compliance with all policies, financial stewardship by being accountable for the financial integrity around development and maintenance of department budget.
• Actively support department operations, ensuring seamless workflow and achievement of organizational throughput goals.
• Serve as the first point of escalation for complex issues, ensuring timely resolution and clear communication.
• Plans, establishes, and maintains the department schedule.
• Manages daily staffing needs and maintains responsibility for any scheduling activities.
• Build collaborative partnerships with other department leaders, organizational stakeholders, and community members.
• Use data and evidence-based decision-making to enhance patient-centered care and operational excellence.
• Promotes an environment that supports operational excellence by leading and directing the implementation of innovative technology and operational processes.
• Acts as a champion for department initiatives, driving improvements in throughput and efficiency.
• Performs other duties as assigned.

Education

Bachelors in Healthcare Required

Masters in Healthcare or Business Preferred

Experience

2 years Experience within a healthcare related field Required

Other Experience in the oversight of staffing, scheduling and float pools. Preferred

Other Leadership Experience Preferred

License and Certifications

Current Arizona licensure in related field Required

Must obtain a certification in their respective area of expertise within 1 year of hire or promotion date for magnet standards. Required

We're all in for your career. Expert care from experts who care.

At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.

We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area.

From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.

Come join us and go all in for your career.