Operator-Emergency Communication Center FT, Nights

Prisma Health; Columbia (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare organization in South Carolina seeks a communication specialist to manage critical communication functions and ensure coordination of emergency operations. Candidates should possess two years of experience in Emergency Medical Services or relevant hospital experience. Strong technical skills, attention to detail, and the ability to work under stress are essential. This role involves managing communication systems, documenting patient data, and assisting EMS. Join us in transforming healthcare in our communities.

Qualifications

• Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.
• Experience in hospital emergency department or medical services may be considered.

Responsibilities

• Manage and facilitate critical communication functions.
• Route, monitor, and maintain communication systems.
• Document communication logs and patient data.
• Initiate alerts for code activations.

Skills

Knowledge of office equipment

Proficient computer skills

Technical knowledge

Attention to detail

Ability to work under stress

Education

Job-related coursework beyond high school

Job description

Job Summary

Responsible for managing and facilitating critical communication functions across the organization to ensure seamless coordination of emergency and non-emergency operations. Serves as the central point for routing, monitoring, and maintaining communication systems, including radio, telephony, paging, and digital platforms.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Answers incoming Emergency Medical Services (EMS) radios and phones and routes calls to the appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
• Communicates with customers, including community EMS and system personnel. Acts as a liaison between EMS and the system. Collaborates with EMS medics and clinical staff in determining trauma level, appropriate code activations, and patient placement.
• Ensures accurate documentation of communication logs, messages, and incident details.
• Supports internal and external stakeholders by relaying critical information in a timely and professional manner.
• Records patient data in CarePoint workstation and electronic medical records (EMR). Records radio and phone conversations for performance improvement purposes.
• Initiates alerts through the Red Alert system for code activations. Updates alerts with required information, when needed.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education: Job-related coursework beyond high school
• Experience: Two (2) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.

In Lieu Of

• In lieu of two (2) years of Emergency Medical Services, three (3) years of experience in hospital emergency department or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills, and Abilities

• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, spreadsheets, database, data entry)
• Technical knowledge
• Attention to detail
• Ability to work effectively in fast-paced and high-stress environments while supporting public safety, healthcare, and organizational operations.

Work Shift

Night (United States of America)

Location

10 Medical Park Rd, Richland

Facility

7001 Corporate

Department

70019519 Midlands Communication Center

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.