Supervisor - Central Business Office - Revenue Cycle

Henry Ford Health; Troy (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Henry Ford Health seeks a Supervisor for the Central Business Office to lead a designated area, overseeing insurance billing, self-pay, and accounts receivable responsibilities. You will collaborate with the CBO Manager to ensure efficient workflows and accurate customer responses.

You will build strong relationships with internal departments and guide teams toward timely billing, accuracy, and adherence to revenue cycle best practices, driving improvements across the organization.

Qualifications

• Two years of experience with healthcare accounts receivable.
• Knowledge of revenue cycle operations and day-to-day functionality.
• Strong communication skills and ability to interact with staff and stakeholders.
• Ability to manage, coordinate, and lead multiple tasks simultaneously.

Responsibilities

• Coordinate and lead a designated area within the CBO, ensuring timely billing processing and accurate responses to customer inquiries.
• Oversee insurance billing and self-pay functions for HFHS hospitals, outpatient clinics, and employed physicians.
• Build and maintain strong working relationships with departments to resolve patient inquiries effectively.
• Provide oversight and support to ensure day-to-day functionality aligns with revenue cycle best practices.
• Manage and lead teams, coordinating efforts to meet projected deadlines and goals.
• Work independently and collaboratively to drive change and improve processes within the CBO.

Skills

Healthcare AR

Revenue Cycle

Communication

Team Leadership

Education

Associate degree in Business Administration

Tools

CPT/ICD Coding

Job description

Our team plays a critical role in the revenue cycle operations of a multi-facility integrated healthcare delivery system, including HFHS hospitals, outpatient clinics, and employed physicians. We are dedicated to ensuring timely and accurate billing processes, resolving patient inquiries, and maintaining strong relationships across departments.

Role Overview

As the Supv- Central Business Office, you will lead and coordinate a designated area within the CBO, overseeing insurance billing, self-pay, and accounts receivable processes. You¿ll work closely with the CBO Manager to ensure efficient operations, accurate customer responses, and seamless collaboration with internal teams. Your role is vital to maintaining the financial health of our healthcare system while delivering exceptional service to patients and stakeholders.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate and lead a designated area within the CBO, ensuring timely billing processing and accurate responses to customer inquiries.
• Oversee insurance billing and self-pay functions for HFHS hospitals, outpatient clinics, and employed physicians.
• Build and maintain strong working relationships with departments to resolve patient inquiries effectively.
• Provide oversight and support to ensure day-to-day functionality aligns with revenue cycle best practices.
• Manage and lead teams, coordinating efforts to meet projected deadlines and goals.
• Work independently and collaboratively to drive change and improve processes within the CBO.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Qualifications

Required

• Two years of experience with healthcare accounts receivable.
• Knowledge of revenue cycle operations and day-to-day functionality.
• Strong communication skills and ability to interact effectively with staff and stakeholders.
• Ability to manage, coordinate, and lead multiple tasks simultaneously.

Preferred

• Associate’s degree in Business Administration, Accounting, or related field.
• Knowledge of CPT and diagnosis coding and Third Party billing regulations.

Additional Information

At Henry Ford Health, you’ll find opportunities for career growth, collaboration with diverse teams, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a meaningful impact in healthcare.