Care Coordinator

PROMESA R.H.C.F.; New York (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Paid holidays

Job summary

La Casa de Salud (LCDS) in the Bronx is seeking a Care Coordinator to bridge providers and patients, coordinating appointments and ensuring follow-up and availability of results for clinicians.

The role requires bilingual English/Spanish communication, data entry in the EMR, and outreach to connect vulnerable patients with services, while maintaining compliant documentation and contributing to health equity.

Qualifications

• Two years of experience in care coordination.
• Bilingual English and Spanish preferred.
• Strong communication and organizational skills.

Responsibilities

• Schedule appointments for internal and external services.
• Enter and update patient data in the EMR system.
• Conduct follow-ups to ensure appointments are kept and results are available.
• Engage clients via phone, email, and mail to strengthen connections.
• Maintain compliant paperwork supporting service delivery.

Skills

Bilingual English/Spanish

Care coordination

Communication

Tools

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Bronx, NY, US

Salary Range: $23.92 To $23.92 Hourly

MISSION STATEMENT:

Are you ready to make a difference in your community while pursuing your passion? Since 1998, La Casa de Salud (LCDS) has been committed to improving the health and wellbeing of the South Bronx, one of New York City's most diverse and resilient communities. As a Federally Qualified Health Center operating across five community-based sites, we deliver high-quality, compassionate, whole-person care to all our neighbors—regardless of their ability to pay. Our services are fully integrated, bilingual, and culturally competent, and our team works at the intersection of clinical excellence and community impact. We are looking for mission-driven professionals who share our commitment to health equity and want their work to truly matter. At LCDS, you're not just joining a workplace—you're becoming part of a mission to build a healthier Bronx, one patient at a time.

POSITION OVERVIEW:

The Care Coordinator, under the supervision of the Program Director, is the liaison between both the provider and the patient. Schedules appointments for both internal and external services. Conduct follows ups to ensure patient kept appointment and results and/or consultation reports are available for the patient's follow-up visit with the provider.

KEY ESSENTIALS:

• Facilitates interdisciplinary conversation and planning with team.
• Assist with some form completion.
• Will assists with direct service to the clients.
• Responsible for entering data in the EMR (Electronic Medical Record) system
• Conduct outreach for Managed Care health measurements.
• Conduct outreach and engagement via phone, electronic methods, and letter patient /collateral/provider to engage clients or strengthen connectivity.
• Maintains compliant paperwork to justify service delivery.
• Update weekly tracking on care coordinator panel in the EMR system.
• Demonstrate the ability to clearly articulate, verbally and in writing, the aims, and goals of the department to potential patients, community members and staff.
• Access and respond per agency guidelines to client complaints of grievances
• Creating more effective linkages between vulnerable populations and health care system
• Providing culturally appropriate health education on topics related to chronic disease prevention, physical activity and nutrition, and cultural competence.

REQUIREMENTS:

• Bilingual (English and Spanish) preferred
• Two years' experience in Care Coordination.

WHY JOIN US?

LCDS provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.