Patient Services Specialist - Full time, Variable, Remote

Agence PROvidence; United States; Remote; USD 38,000 - 46,000; Full time

Job summary

Providence is seeking a Remote Care Access Liaison to provide patient-centered access and coordinate care across a network of facilities and clinics. You will be the entry point for patients entering the health system, delivering high-touch assistance via phone and virtual support.

Required qualifications include 2 years of healthcare customer service experience and experience engaging customers virtually by phone; a year of technical support is a plus.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience (preferred).

Skills

Customer service

Phone support

Healthcare experience

Job description

Remote

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.

Preferred Qualifications:

• 1 year technical support experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.