Supervisor, Call Center Operations

C018 MUSC Community Physicians (MCP); Bluffton (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employer Sponsored Retirement Plan

Paid time off and extended sick leave

Paid Parental Leave

Disability insurance plan options

Continuous professional and clinical培训

Job summary

MUSC Community Physicians (MCP) in Bluffton, SC, seeks a Supervisor Patient Access Coordinator to lead multidisciplinary scheduling across clinics, monitor performance, and improve patient satisfaction while maintaining quality and financial standards.

Requirements include a bachelor’s degree with several years in healthcare leadership, EPIC Cadence experience, and supervisory skills. Weekend/holiday work may be required; the role offers competitive pay, benefits, and career growth.

Qualifications

• Bachelor's degree with 3+ years healthcare leadership experience or equivalent.
• Experience supervising patient access teams and scheduling functions.
• Strong knowledge of EPIC Cadence and related registration workflows.

Responsibilities

• Oversee scheduling across all clinics and multisite workflows.
• Train, coach and supervise patient access staff and coordinators.
• Monitor performance to improve patient satisfaction and efficiency.
• Coordinate with support services to remove care-access barriers.

Skills

Healthcare leadership

Supervisory experience

Staff training

Interdepartmental liaison

Patient access

Quality & compliance

Education

Bachelor's degree + 3 years healthcare leadership

Associate's degree + 4 years healthcare leadership

High school diploma or GED + 5 years healthcare leadership

Tools

EPIC Cadence

Epic Work Queues

Patient Access Reporting

Job description

Job Description Summary

Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC005632 MCP - Bluffton MOB Pay Rate Type Salary Pay Grade Health-25 Scheduled Weekly Hours 40 Work Shift Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Position may require some weekend and holiday work. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers. Minimum Education and Experience: Bachelor's degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate's degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience. Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration. Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/ workflows. Supervisory experience required. Patient Access work in a hospital setting preferred. Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.

Additional Job Description Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.