Supervisor, Cage-NonEx

Oxford Casino · Hotel & Sportsbook; Maine; On-site; USD 29,000 - 32,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, seeks a qualified leader to supervise Cage and Vault Cashiers across Cage, Sportsbook and Rewards Club operations. You will guide guest service, ensure policy compliance, and drive accurate cash handling and reporting.

As a senior team member, you’ll train staff, maintain high service standards, and manage audits while supporting a fast-paced casino environment. This role supports growth within a regulated gaming setting.

Qualifications

• High school diploma or GED required.
• Successfully pass a pre-employment background check.
• Must be able to obtain Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and federal tax registrations.
• Two years of Cage/Cashier experience or equivalent casino positions preferred.
• Three years of cash handling experience required.
• Three years of guest service experience required.
• Ability to evaluate situations and make sound decisions; strong problem-solving skills.
• Flexibility to work days, evenings, nights, weekends and holidays.

Responsibilities

• Leads and supervises Cage Cashiers and Vault Cashiers in the operation of Cage, Sportsbook and Rewards Club functions.
• Provides outstanding guest service to all internal and external guests per department standards.
• Ensures department compliance with company, state and federal policies and procedures.
• Trains and develops Cage Cashiers and Vault Cashiers for professional growth.
• Performs data entry and completes department documentation accurately; communicates concerns to management.
• Investigates, reports and resolves discrepancies (cash overages/shortages, attendance, conflicts).
• Demonstrates capability to perform all Cage Cashier and Vault Cashier functions exceptionally.
• Verifies casino bank deposits and conducts random audits for compliance.
• Maintains AML compliance and proper internal controls.

Skills

Cash handling

Guest service

Decision making

Problem solving

Flexible schedule

Education

High school diploma or GED

Job description

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Is responsible for leading and supervising Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sportsbook and Reward’s Club operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
• Provides training and professional career development of Cage Cashiers and Vault Cashiers.
• Performs administrative duties by way of accurate data entry, completing all department file documentation accurately and efficiently, and communicating concerns with management and other departments.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrate the ability to perform all functions of the Cage Cashier and Vault Cashier positions in an exceptional manner always leading by example.
• Verifies the casino bank deposit.
• Performs random audits of Cage Cashiers to ensure compliance with specified department policies and procedures and internal control compliance.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Maintains courteous and effective working relationships with others.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs all other duties as assigned.
• Note: This job description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.

REQUIRED SKILLS AND ABILITIES

• High school diploma or general education degree (GED) required.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C) .
• Two (2) years of Cage Cashier or Vault Cashier experience or equivalent casino positions is preferred.
• Three (3) years of cash handling experience required.
• Three (3) years of guest service experience required.
• The ability to evaluate situations and make effective, sound decisions and problem solve is required.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires that the team member be able to stand for long periods of time, up to four (4) hours without a break, to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to continuously bend/stoop, squat, balance, kneel, lift and push/pull. Occasionally push carts weighing up to two hundred (200) pounds. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY RANGE

$21.60-23.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.