Hotel Night Auditor

Churchill Downs Incorporated; Oxford (ME); On-site; USD 22,000 - 23,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, is seeking a Hotel Front Desk Agent to deliver outstanding guest service, manage check-ins/outs, and support guests with hotel needs using Visual One.

The role requires a high school diploma, at least one year in guest service, cash handling accuracy, and strong communication. You will collaborate with housekeeping and other departments to ensure guest satisfaction and promote the Oxford Casino Hotel experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year prior experience in guest service.
• Must have the ability to multi-task and stay composed under pressure.

Responsibilities

• Check guests in and out with excellent customer service.
• Process transactions and handle cash accurately.
• Use Visual One to assist guests with hotel needs.
• Coordinate with housekeeping and other departments to meet guest needs.
• Promote Oxford Casino Hotel and ensure guest satisfaction.

Skills

Customer service

Multitasking

Communication

Cash handling

Guest service

Education

High School Diploma or equivalent

Tools

Visual One

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 16.00-17.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. Excellent customer service skills are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to all Standard Operating Procedures, (SOPs).
• Checks guests in and out of Hotel efficiently while providing excellent customer service.
• Processes transactions associated with guests stay.
• Performs Audit Nightly for Hotel.
• Reconciles all guest folios, identifies and fixes errors.
• Sells items from retail gift shop.
• Maximize sales revenues through up-selling and marketing promotions.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Communicates with housekeeping and other Casino departments to meet guest needs.
• Completes assigned checklists and projects.
• Demonstrates understanding of Hotel operations.
• Provides the highest quality of service and hospitality.
• Uses Visual One proficiently.
• Reports to Hotel Front Desk Manager and Supervisor.
• Ensure that all items are correct, in the reservation process and while checking guests in and out of the Hotel.
• Must be able to perform under stressful, demanding situations.
• Ability to remain positive and calm when repeating redundant tasks, answering phone, creating guest reservations and answering questions.
• Works with communication devices such as telephones, radio, bulletin boards, log book, and email.
• Maintains a professional relationship between guests and front desk team members.
• Promotes Oxford Casino Hotel at every opportunity.
• Maintains confidentiality and security of relevant information.
• Answers guest’s questions concerning the Casino/Hotel and local surrounding areas.
• High School Diploma or equivalent.
• Minimum of one (1) year prior experience in guest service capacity.
• Must have the ability to multi-task.
• Ability to remain calm and find solutions to challenges.
• Must have basic math and spelling skills to be able to accurately handle cash and process sales transactions.
• Demonstrates ability to communicate effectively, written, verbal, and with body language.
• Prior hotel computer point of sale experienced preferred.
• This position requires Hotel Front Desk experience, education and job knowledge to meet current business needs.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Must have the ability to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction especially during high volume times. Must be able to assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40lbs. Must be able to frequently lift and carry office supplies a minimum of 25lbs.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

#OxfordCasino

SALARY RANGE

$16.00-17.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.