Shift Manager, Cage-Ex

Harlows Casino; Owensboro (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading entertainment company in Owensboro is seeking a Cage Shift Manager to oversee cage operations, ensuring accurate handling of cash and gaming transactions. The role includes supervising staff, monitoring cash flow, and ensuring compliance with gaming regulations. Candidates must have strong leadership skills and prior cage operations experience. This position offers an opportunity to work in a dynamic environment where customer service and operational excellence are prioritized.

Qualifications

• Strong leadership and supervisory skills required.
• Excellent customer service and interpersonal communication skills needed.
• High attention to detail with strong organizational skills necessary.
• Proficiency in basic math and financial transaction processing essential.
• Ability to work independently and make sound decisions required.
• Demonstrated integrity and accountability in cash-handling environments needed.
• Ability to remain calm and professional in high-pressure situations required.

Responsibilities

• Oversee and manage cage operations ensuring compliance with policies.
• Supervise, direct, and support cage staff including assigning duties.
• Monitor and manage cash, chips, and currency transactions for accuracy.
• Ensure correct payouts and end-of-shift balancing.
• Provide excellent guest service for financial transactions.
• Ensure compliance with cash handling and security regulations.
• Work with surveillance and security to prevent discrepancies.
• Maintain accurate records and reports related to cash movements.
• Train new team members for consistent performance.

Skills

Leadership and supervisory skills

Customer service and communication skills

Attention to detail

Basic math proficiency

Independence and decision-making ability

Integrity in cash handling

Calm under pressure

Education

High school diploma or equivalent

Some college coursework or related training

Job description

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ABOUT CHURCHILL DOWNS INCORPORATED

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

The Cage Shift Manager is responsible for overseeing cage operations during an assigned shift, ensuring the accurate, efficient, and secure handling of cash and gaming transactions. This role supervises cage staff, monitors cash flow, delivers high-quality guest service, and ensures compliance with all applicable gaming regulations. The Cage Shift Manager works closely with surveillance, security, and other departments to maintain the integrity and security of financial operations throughout the gaming facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee and manage cage operations during the assigned shift, ensuring compliance with policies, procedures, and regulatory requirements.

Supervise, direct, and support cage staff, including assigning duties, monitoring performance, and providing coaching and guidance.

Monitor and manage cash, chips, and currency transactions to ensure accuracy, security, and proper reconciliation.

Ensure correct payouts, cashier exchanges, chip counts, and end-of-shift balancing.

Provide excellent guest service by assisting with financial transactions and resolving guest concerns or issues.

Ensure compliance with internal controls and state gaming regulations related to cash handling, documentation, and security.

Work closely with surveillance and security teams to prevent, identify, and resolve discrepancies, theft, or suspicious activity.

Maintain accurate records and complete required reports related to cash movement, inventory, and incidents occurring during the shift.

Monitor and control inventory of chips, cash, and other financial instruments.

Address operational issues, discrepancies, complaints, and emergencies promptly and professionally.

Train new team members and provide ongoing training to ensure consistent performance and regulatory compliance.

Maintain confidentiality of sensitive financial and operational information.

Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Strong leadership and supervisory skills.

Excellent customer service and interpersonal communication skills.

High attention to detail with strong organizational skills.

Proficiency in basic math and financial transaction processing.

Ability to work independently and make sound decisions.

Demonstrated integrity and accountability in cash-handling environments.

Ability to remain calm and professional in high-pressure situations.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required; some college coursework or related training preferred.

Prior experience in cage operations, cashiering, or a related role within a gaming facility required.

Supervisory or lead experience strongly preferred.

Working knowledge of gaming regulations, internal controls, and cash-handling procedures.

Ability to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Regularly required to stand, walk, speak, hear, and use hands and arms.

May occasionally be required to sit.

Must have close and distance vision, color vision, depth perception, and peripheral vision.

Occasionally required to lift and/or move up to ten (10) pounds.

CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for over 150 years, beginning with the company’s most iconic and enduring asset, the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI has expanded through the acquisition, development, and operation of live and historical racing entertainment venues, the growth of online wagering businesses, and the acquisition, development, and operation of regional casino gaming properties.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.