Concession Associate

Madison Square Garden Entertainment Corp.; Chicago (IL); On-site; USD 23,000 - 25,000; Part time

Job summary

Madison Square Garden Entertainment Corp. is seeking a Concession Associate for The Chicago Theatre. You will prepare beverages, food, and merchandise for guests, maintain cleanliness, and assist with setup and downtime during events.

The role is part-time and event-driven, requiring excellent customer service, the ability to handle transactions without a register, and flexibility to work weekends and holidays. Lift requirements and safety protocols apply.

Qualifications

• Customer service-focused with strong communication skills.
• Ability to handle transactions without a cash register.
• Comfortable working at heights.
• Ability to complete daily and nightly inventory.
• Flexible schedule: at least 4 days/nights per week, including weekends/holidays.
• Willing to rotate positions within a shift.
• Part-time, event-driven role.
• Bartending license is a plus.

Responsibilities

• Mixes, garnishes, and services alcoholic and non-alcoholic drinks for guests.
• Sell food, beverages, and merchandise throughout the theatre.
• Prepare display merchandise and sell to patrons.
• Assist stand leads and supervisors with setup.
• Verify cash bank and cashier's worksheet.
• Notify Team Lead of product replenishment.
• Know theatre policies and important locations.
• Answer and direct patrons courteously.
• Assist in closing down concession and bar areas.
• Participate in special projects and other duties.
• Maintain Health Dept. standards.
• Adhere to TEAM training guidelines.
• Provide exceptional guest experiences and adhere to appearance guidelines.

Skills

Excellent customer service

Cash handling without a register

Strong communication

Ability to work at heights

Inventory management

Team collaboration

Flexibility to work 4+ days/nights

Bartending license (bonus)

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world‑renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Concession Associate is responsible for preparing beverages, food, and merchandise items to sell to guests during events in a friendly & courteous manner at The Chicago Theatre. This position is also responsible for maintaining cleanliness of their assigned location, processing cash and charge transactions and assisting Team Leads with timely set‑up and breakdown of all work areas, specifics in food safety, food production, guest relations, equipment use and maintenance.

What will you do?

• Mixes, garnishes, and services alcoholic and non‑alcoholic drinks for guests.
• Selling various food, beverage & merchandise items throughout the theatre and front-of-house.
• Prepare display merchandise & sell products to patrons in a friendly and courteous manner.
• Assist stand leads and supervisors in the set‑up of the assigned selling area.
• Verify cash bank, complete and sign a cashier’s worksheet in the money room.
• Notify the Team Lead of product that requires replenishment during an event.
• Have a working knowledge of the theatre policies and important locations, i.e. restrooms, telephones, medical, security, etc.
• Answer and direct patrons in a courteous and professional manner.
• Assist Team Lead in the closing down of concession and bar areas at the conclusion of an event.
• Participates in special projects and performs other duties as assigned.
• Maintains Health Dept. standards and executes the procedures in place.
• Adheres to TEAM training guidelines
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site.

What do you need to succeed?

• Strong communication skills with a focus on customer service.
• Must be able to handle transactions without a register.
• Must be comfortable with heights.
• Must be able to complete daily and nightly inventory.
• Flexibility in scheduling with the ability to work at least 4 days/nights a week including weekends and holidays.
• Must have strong communication skills with the ability to multi‑task and partner with asst. supervisors to handle customer service issues.
• Must be flexible to rotate positions within a shift.
• This position is part time and event driven.
• Bartending license is a plus.

Special Requirements

• Must be able to handle inclement weather, due to theatre doors being open.
• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment
• Comfortable with prolonged standing, bending, and walking; ability to climb and descend multiple flights of stairs while carrying equipment or supplies. Constant motion is often required.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be able to lift, push or pull up to 50-70 lbs.
• This role involves trash, including bending and/or kneeling to pick trash up from floors and in between seats.
• Ensure safe handling, storage, and use of cleaning chemicals in accordance with manufacturer instructions and company safety protocols, including proper use of personal protective equipment (PPE) if needed.

Onsite

Hourly Pay Range

$17.50—$17.50 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.