Supervisor, Building Automation Services

Insight Global; Florida; On-site; USD 68,000 - 117,000; Full time

Job summary

Insight Global seeks a Building Automation Systems Service Operations Supervisor to lead BAS/controls and mechanical service technicians across South Florida. You will oversee day-to-day service operations, scheduling, and quality of service delivery while balancing customer needs with hands-on technical support when needed.

The role requires strong leadership and BAS expertise; BACnet, Modbus, and HVAC controls experience are essential, with Tridium/Niagara and Siemens backgrounds highly valued.

Qualifications

• 5+ years of relevant experience.
• Strong BAS experience and HVAC controls background.
• BACnet and Modbus experience required.
• Proven leadership and people management skills.
• Tridium/Niagara experience preferred; Siemens experience helpful.
• Familiarity with Bluebeam or equivalent software.

Responsibilities

• Lead, train, and mentor a team of BAS/controls and mechanical service technicians.
• Schedule technicians and assign service work based on customer needs and technician skill sets.
• Oversee service calls, installed projects, T&M work, system upgrades, and service contracts.
• Support the team with technical issues and maintenance activities while ensuring customer commitments.
• Identify opportunities for additional service work, upgrades, and contract expansions.
• Coordinate the transition of completed projects to ongoing service and manage labor/resources.
• Monitor costs and help maintain contract profitability.
• Ensure technicians complete required service documentation and paperwork.
• Maintain high safety, training, quality, and internal process standards.
• Conduct performance reviews and coordinate technician training.

Skills

Leadership

Communication

People management

BAS experience

HVAC controls

Education

High school diploma or GED

Tools

BACnet

Modbus

Tridium/Niagara

Bluebeam

Siemens

Job description

Job Description

The Building Automation Systems Service Operations Supervisor will lead a team of building automation and mechanical service technicians supporting customer sites throughout South Florida. This person will oversee day-to-day service operations, technician scheduling, technical support, customer relationships, and overall quality of service delivery. They need to be a strong people leader with a technical Building Automation Systems (BAS) background who can balance team management, customer needs, and hands‑on technical support when needed.

Day to Day

• Lead, train, and mentor a team of BAS/controls and mechanical service technicians
• Schedule technicians and assign service work based on customer needs and technician skill sets
• Oversee service calls, installed projects, T&M work, system upgrades, and service contracts
• Step in to support the team with technical/service issues and maintenance activities as neededEnsure customer commitments are met and maintain strong customer relationships
• Identify opportunities for additional service work, upgrades, and contract expansions
• Coordinate the transition of completed projects from the project/sales teams into ongoing service
• Manage labor/resources to ensure proper technician coverage across customer sites
• Monitor costs and help maintain contract profitability
• Ensure technicians complete required service documentation and paperwork
• Maintain high standards around safety, training, quality, and internal processes
• Conduct performance reviews, set goals, and coordinate technician training

Salary range: 68k-117k based on experience

Skills and Requirements

• High school diploma or state-recognized GED
• 5+ years of relevant experience
• Strong building automation systems (BAS) experience
• Strong technical background in HVAC controls
• BACnet experience is required
• Modbus experience
• Proven leadership and people management skills
• Strong communication skills with ability to command a room and lead teams effectively
• Prior leadership experience
• Tridium/Niagara experience is highly preferred
• Previous Siemens experience
• Familiarity with Bluebeam or equivalent software

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].