Lead Building Automation Services Specialist

Insight Global; Florida; On-site; USD 66,000 - 114,000; Full time

Job summary

Insight Global is seeking a Lead Building Automation Service Specialist in Florida. This senior, hands-on role services, troubleshoots, maintains, and upgrades BAS at customer sites, handling preventive maintenance, service calls, startups, and transitions from project to service.

Strong customer service and independent problem solving are essential. The ideal candidate has 5+ years of BAS experience, proficiency with BACnet, Modbus, TCP/IP, and HVAC controls, plus leadership capabilities.

Qualifications

• 5+ years experience performing preventive maintenance and diagnostics of BAS
• Demonstrated experience with BACnet, Modbus, TCP/IP networking
• Strong HVAC controls background and leadership abilities
• Excellent communication; able to lead teams
• Tridium/Niagara experience and Siemens experience preferred

Responsibilities

• Troubleshoot, service, repair, and maintain BAS
• Respond to service calls including on-call rotation
• Perform preventive maintenance to ensure BAS equipment operates
• Diagnose system issues and identify fixes or upgrades
• Lead projects through startup and commissioning activities
• Document service tickets and communicate recommendations
• Mentor junior technicians and coordinate with field teams

Skills

BAS troubleshooting

HVAC controls

BACnet

Modbus

TCP/IP networking

Siemens experience

Tridium Niagara

Leadership

Customer service

Education

High school diploma

Job description

Job Description

The Lead Building Automation Service Specialist is a senior-level, hands-on technician responsible for servicing, troubleshooting, maintaining, and upgrading Building Automation Systems (BAS) at customer sites.This person will handle preventive maintenance, service calls, repairs, system startups, and project-to-service transitions. They’ll also serve as a technical resource for customers and other technicians, so we’re looking for someone who can independently troubleshoot complex BAS/controls issues while providing strong customer service.

Day to Day

• Troubleshoot, service, repair, and maintain Building Automation Systems (BAS)
• Respond to scheduled and emergency service calls, including participation in an on-call rotation
• Perform preventive maintenance and ensure BAS equipment and systems are operating properly
• Diagnose automation/control system issues and determine appropriate repairs or system improvements
• Perform system checkout, startup, and commissioning-related activities on projects
• Support project completion and the transition of newly installed systems into ongoing service
• Document service calls, repairs, maintenance, and recommendations through service tickets and reports
• Identify opportunities for system upgrades, repairs, and additional service work
• Educate customers on proper system operation and provide basic system training
• Build strong customer relationships and serve as a technical point of contact in the field
• Coordinate with contractors and other service team members at customer sites
• Lead and mentor junior service technicians and help troubleshoot more complex issues
• Manage workload independently and meet customer/service deadlines

Salary range: $66,259-$113,587

Skills and Requirements

• High school diploma or state-recognized GED
• 5+ years of relevant experience performing preventive maintenance and diagnostics of building automation systems (BAS)
• Demonstrated experience with:
• BACnet
• Modbus
• TCP/IP Ethernet and networking
• Strong technical background in HVAC controls
• Strong communication skills with ability to command a room and lead teams effectively
• Tridium/Niagara experience is highly preferred
• Previous Siemens experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].