Principal Presales Engineer, Product Specialist

Twilio Inc.; United States; À distance; USD 36 000 - 64 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Optional in-person meetings whenneeded

Competitive pay and benefits

Résumé du poste

the company is seeking a Principal Presales Engineer, Product Specialist to partner with sales, solutions engineering, and enterprise strategists on complex multi-product opportunities. You will scope, design, and validate how architectures fit into the client ecosystem and influence product strategy across teams.

This remote role is based in Brazil, with travel for in-person meetings and GTM initiatives. You will collaborate with product, engineering, and marketing to present technical wins and

Qualifications

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures.
• Experience leading pre-sales or solution architecture engagements in Portuguese and English.
• Strong background in API-based, event-driven systems with REST APIs and webhooks.
• Working knowledge of a backend language such as Node.js or Python.
• Demonstrated expertise in messaging platforms, including throughput management and deliverability optimization.
• Ability to communicate complex technical concepts to technical and executive audiences.
• Strong collaboration and influencing across sales, engineering, and product stakeholders.

Responsabilités

• Develop your expertise of the company platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI.
• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win.
• Support core sales and solutions engineering team members on value-selling strategies and complex solution sales.
• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term adoption.
• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap.

Connaissances

Conversational AI

Pre-sales leadership

API-based systems

Backend development

Messaging platforms

Communication

Cross-functional collaboration

Description du poste

Who we are

At the company, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at the company is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..

See yourself at the company

Join the team as the company’s next Principal Presales Engineer, Product Specialist.

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term the company vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

• Develop your expertise of the the company platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI


• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win


• Support core sales and solutions engineering team members on value-selling strategies and complex solution sales


• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term the company adoption.


• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.


• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications

the company values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering the company. We are always looking for people who will bring something new to the table!

*Required:

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs).


• Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.


• Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.


• Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.


• Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization.


• Ability to communicate complex technical concepts clearly to technical and executive audiences.


• Strong collaboration and influencing skills across sales, engineering, and product stakeholders.

Desired:

• Experience working in an overlay or specialist pre-sales capacity.


• Experience collaborating with Product on roadmap or positioning.


• Prior exposure to the company products or other CPaaS platforms.


• Business-level proficiency in Spanish.

Location

This role will be remote, and based in Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at the company offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

the company thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call the company Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

.Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate the company recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @the company.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

the company is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, the company participates in the E-Verify program in certain locations, as required by law.