Senior Manager, Order-to-Cash

LE0001 Relativity ODA LLC; Illinois; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC to lead design and execution of global billing operations across revenue streams. You will oversee contract setup, invoicing, adjustments, and payment reconciliation, ensuring accuracy and timely processing.

This role emphasizes governance, internal controls, and process automation, including SOX control management, AI-enabled improvements, and cross-functional collaboration with Revenue Accounting, Legal, Product, IT.

Qualifications

• 10+ years in Billing Operations, OTC, or Revenue Operations with people management.
• Deep expertise in global billing operations, multi-currency/multi-entity environments.
• Strong control design, scalable billing frameworks, and audit readiness.

Responsibilities

• Oversee end-to-end global billing operations across geographies and revenue streams.
• Establish billing standards to ensure completeness, accuracy, and timeliness.
• Support complex deal structures and evolving monetization models.
• Lead SOX controls for billing and audit readiness.
• Collaborate with Revenue Accounting, Legal, Deal Strategy, IT, and Product teams.
• Mentor and develop a high-performing, geographically distributed team.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree/experience

Tools

Zuora Billing

Salesforce

Job description

Posting Type: Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting. The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.

Job Description and Requirements

Global Billing Operations

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies, and procedures with defined controls to ensure completeness and accuracy with regular review cycles to ensure alignment with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-ready
• Assist with maintaining billing metrics to proactively monitor activity and identify areas to address
• Serve as a key point of contact for internal and external OTC audit related requests

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a strong focus on teamwork

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations team across multiple geographies
• Participated in periodic accounting closes, adhering to deadlines
• Accounting degree/experience preferred

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $138,000 and $208,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

Required Skills: Budget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management

We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.