Supervisor Banquet

Invited; Silver Lake (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company in the hospitality sector as a Junior Banquet Manager. You will develop staff, oversee events, and ensure service excellence while creating memorable experiences for Members and guests. This role is perfect for those with a passion for food and beverage service in a vibrant club environment.

Qualifications

• 2+ years in club supervisory or related Food & Beverage role.
• Experience in a professional indoor club environment.

Responsibilities

• Develop and performance-manage banquet service personnel.
• Ensure food and beverage service meets Invited standards.
• Oversee events and banquets, ensuring client satisfaction.

Skills

Team Collaboration

Service Excellence

Education

STAR Service Training

CPR Certification

Food Safety Program

Job description

At work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our collection of over 200 golf, country, city, and stadium clubs share a common goal—building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

Summary of your new role:

• Similar responsibilities as Banquet Manager, but a more junior role

Reports to Banquet Manager, Banquet Director, and/or F&B Director

Day-to-Day Responsibilities

• Develop and performance-manage banquet service personnel according to Club procedures.
• Implement training programs, including required training and Star Service, to maintain a well-trained staff adhering to Invited service standards to achieve service excellence and drive Member satisfaction and retention.
• Adjust plans as changes occur in the banquet area.
• Coordinate with the Private Event Director during event preparations to ensure proper staffing and execution.
• Ensure food and beverage service to Members and guests meets Invited standards of service and excellence.
• Review BEOs and daily logs to stay informed about scheduled functions and updates.
• Oversee events and banquets, ensuring timely food service and client satisfaction. Handle payment processing and paperwork according to standards.
• Manage room setup and breakdown using the function book.
• Assist with opening procedures for banquet areas.
• Record relevant information in the MOD log for shift handovers.
• Greet Members promptly by name to provide a warm welcome.
• Complete side work as per Star Service standards, maintaining organized and sanitary work areas.
• Support team members, Members, and guests to deliver the three steps of service. Be attentive to the environment and team dynamics.
• Report Member/Guest complaints promptly and practice service recovery.
• Perform additional duties as assigned.

Additional Expectations

• Perform various functions as needed, supporting team efforts.
• Adhere to all company, Club, and department policies and standards.
• Work collaboratively as a team.
• Attend training and meetings as scheduled.
• Maintain professionalism, work safely, and follow uniform standards.

About You

• 2+ years in club supervisory or related Food & Beverage role.
• Completed STAR Service Training; alcohol (ASAP), CPR, Food Safety Program (FSP), and conduct training (HFWACT) preferred.
• Experience in a professional indoor club environment.

For more information about ClubLife, Employee Benefits, and Culture, visit our website and follow us on social networks. Invited is an Equal Employment Opportunity Employer and participates in E-Verify.

This description provides a general overview of the role; additional duties may be assigned as necessary.