Food Service Supervisor

SSA Group; City of Rochester (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Food Service Supervisor at a renowned cultural attraction. This role involves ensuring exceptional guest experiences through effective team management and operational oversight. You will lead a team, maintain high standards of food safety, and promote an inclusive work environment. If you thrive in a fast-paced setting and have a passion for customer service, this is the perfect opportunity to make a significant impact while working in a vibrant and dynamic atmosphere. Be part of a team that values sustainability and community engagement.

Qualifications

• 1-2 years of quick service management or supervisory experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Ensure the location is adequately stocked and staffed for daily operations.
• Supervise staff and maintain a clean, safe work environment.
• Respond efficiently to guest feedback and maintain food safety standards.

Skills

Interpersonal Skills

Leadership Skills

Problem-Solving Skills

Organizational Skills

Multitasking

Basic Computer Skills

Education

Any Educational Background

Job description

Job Description

Posted Friday, May 9, 2025 at 4:00 AM | Expires Tuesday, June 10, 2025 at 3:59 AM

SSA Group at The Strong National Museum of Play is looking for a talented Food Service Supervisor to join our team!

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to: Food Service Operations Manager(s)

Responsibilities

• Perform SSA EXTRA Guest Service steps to ensure a memorable experience for every guest and client.
• Ensure the location or zone is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee operational duties of the location or zone, ensuring quick service, safety, quality, availability, merchandising, and guest service standards are met and excelled.
• Support the build of daily prep and item lists, delegating tasks to employees as needed.
• Actively support operations and fill gaps to ensure smooth service.
• Assign duties to associates, coaching them through projects, daily tasks, and guest interactions.
• Respond efficiently to guest feedback.
• Maintain intermediate food and beverage knowledge, including safe food temperatures, FIFO rotation, food handling, storage, labeling, safe alcohol service, sanitation, and cleanliness.
• Maintain organizational upkeep of storage areas and back dock spaces within the zone.
• Conduct daily check-ins with outlets, ensuring communication from preshift meetings is relayed to team members.
• Control waste by maintaining proper prep levels and tracking waste daily.
• Ensure product consistency and serve products according to standards set by the operations and culinary team.
• Create and communicate plans for the next day regarding staffing, prep, and tasks with direct reports.
• Implement proper merchandising of products as directed by the Operations team.
• Monitor and control production of zone-specific items like popcorn, cotton candy, bottled beverages, etc.
• Support personnel duties, including training new employees, performance reviews, coaching, and overseeing breaks.
• Inspect equipment, perform routine maintenance, and ensure cleanliness.
• Assist the team in completing tasks timely and efficiently.
• Supervise in accordance with all applicable laws.
• Perform other necessary tasks.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills.
• Proven leadership and team-building skills.
• Excellent problem-solving and organizational skills.
• Ability to multitask, pay attention to detail, and plan effectively.
• Flexibility in a fast-paced environment.
• Personable, professional, upbeat, and energetic demeanor.
• Basic computer skills.
• Physical ability to stand for long periods, lift boxes (10-35 lbs), and perform related duties.
• Availability to work varied hours, including nights, weekends, and holidays.

IDEA + Belonging

• Promote inclusivity and support within the team.
• Remove barriers and empower team members at all levels.
• Lead by example in sustainability and community engagement efforts.

Previous Experience

• 1-2 years of quick service management or supervisory experience preferred.
• All educational backgrounds are eligible.

This list is not exhaustive. SSA Group reserves the right to revise the job description as needed.

SSA Group is an equal opportunity employer, committed to diversity and inclusion.