Table Games Floor Supervisor - Day Shift - Full Time

SMGHA Nevada, LLC; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

SMGHA Nevada, LLC is looking for a Table Games Floor Supervisor to oversee table games and associated personnel. The successful candidate will ensure compliance with company policies and local laws while providing exceptional guest service.

This role requires at least 6 years of casino operations experience and the ability to lead and train staff, ensuring a positive and efficient work environment.

SMGHA is committed to diversity and equal opportunity for all employees.

Qualifications

• Minimum of 6 years of casino operations experience or equivalent education.
• Ability to obtain and maintain Occupational License/Gaming Card.
• Preferred two years of supervisory experience.

Responsibilities

• Supervise table games operations and personnel effectively.
• Ensure compliance with company policies and local regulations.
• Create a positive work environment to promote teamwork.

Skills

Customer service

Communication

Problem-solving

Teamwork

Leadership

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Microsoft PowerPoint

Microsoft Outlook

Job description

It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and company policies, practices, and procedures.

Core Job Responsibilities

• Ensure that all activities by self and personnel reflects the policies, practices, procedures, and regulations of the department and SMGHA as well as federal, state, and local laws and ordinances.
• Supervise the operations and conduct of designated table games including opening/closing of table games and completion of all administrative duties necessary for efficient operations.
• Supervise assigned staff to include hiring recommendations that encompass SMGHA diversity commitment, training, coaching, performance feedback, recommending and administering discipline, and scheduling.
• Manage performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
• Create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Communicate all pertinent information in a timely and responsible manner.
• Provide ideas and suggestions for new products, services, technology, and processes to ensure SMGHA competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Observe, evaluate, and rate players objectively and accurately in accordance with department policy.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Verify the accuracy of all documents signed and ensure that all procedures are adhered to.
• Maintain a clean and friendly environment and promote the highest level of customer service to all guests while staying alert to their needs and responding effectively to guest inquiries.
• Ensure that all guests are treated with courtesy and respect as well as handle all guest disputes that cannot be resolved by Dealers in a pertinent and fair manner.
• Notify the Shift or Assistant Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected.

Qualifications

• REQUIRED: High school diploma or equivalent.
• Minimum of 6 years of casino operations experience, or an equivalent combination of education, training and experience.
• Obtain/Maintain Occupational License/Gaming Card.
• PREFERRED: Two years of supervisory experience.
• PREFERRED: Bilingual abilities.

Knowledge, Skills, and Abilities

• Ability to provide excellent service to guests and ensure their complete satisfaction.
• Ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing.
• Ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Ability to define, diagnose, and resolve problems.
• Ability to train, coach, and develop employees.
• Ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently.
• Ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures, including maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
• Ability to work productively and effectively when faced with stressful work situations and time pressures.
• Ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly.
• Ability to distinguish winning/losing combinations and settle wagers accordingly.
• Ability to use Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs proficiently.

Physical Demands

• May work a flexible schedule including extended hours, weekends, and holidays.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality; may be exposed to smoke.
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions.
• Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols.

Equal Opportunity Employer

SMGHA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.