Supervisor/Asst. Shift Manager - Table Games

Bally's Corporation; Rock Island (IL); On-site; USD 31,684 - 42,705; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking a Shift Manager to oversee table games operations in the absence of the shift supervisor. You will supervise floor dealers, ensure game integrity, handle guest concerns, and coordinate hourly evaluations.

The role requires at least two years dealer experience and a preferred supervisory background. You will coach staff, participate in training, and maintain clear communication across departments.

Qualifications

• Two years dealer experience required.
• Previous supervisory experience preferred.
• Strong decision making, employee relations and active listening skills preferred.

Responsibilities

• Perform Duties of Shift Manager in her/his absence
• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Skills

Decision Making

Employee Relations

Active Listening

Job description

Responsibilities

• Perform Duties of Shift Manager in her/his absence
• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Physical Requirements

• Ability to lift or carry 30 pounds occasionally

Environmental Working Conditions

• Exposure to high volume noise
• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $27.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Two years Dealer experience required
• Previous supervisory experience preferred (preferred)

Skills

• Decision Making (preferred)
• Employee Relations (preferred)
• Active Listening (preferred)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.