Supervisor Assistant

LSG Lufthansa Service Holding AG; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

SkyChefs, a trusted partner to airlines and retailers, is seeking a Supervisor Assistant in Miami to help manage the shift within the Customer Service Center (CSC). The role focuses on coordinating daily activities, safety, and service quality on-site.

You will support the Supervisor, assist with scheduling, monitor compliance with FDA/USDA/OSHA standards, and guide team members through coaching and performance discussions. Bilingual Spanish or Creole is a plus.

Qualifications

• Demonstrated leadership abilities and initiative.
• Strong interpersonal skills for teamwork.
• Able to problem-solve and coach employees.
• Able to lead through teamwork and build teams.
• Bilingual Spanish and/or Creole is a plus.

Responsibilities

• Assist the Supervisor with daily area/department activities in the CSC.
• Help schedule and control staff to meet productivity and overtime targets.
• Ensure compliance with FDA, USDA, OSHA, EPA, DOT, HACCP standards.
• Document and follow up on department processes.
• Organize staffing and direct the area; mentor and motivate employees.
• Participate in coaching and performance discussions with Supervisor.

Skills

Leadership

Interpersonal skills

Problem-solving

Team building

Coaching/mentoring

Bilingual: Spanish/Creole

Job description

Job Title:Supervisor Assistant
Job Location:Miami-USA-33142
Work Location Type:On-Site

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Role Purpose Statement:

The job incumbent assists the Supervisor in managing the shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC

Main Accountabilities

• Assists Supervise daily area / department activities in the CSC
• Assist with the scheduling and control of employees to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP) , etc.)
• Document and follow up on all department processes
• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide and motivate employees
• Participates in coaching and performance discussions with Supervisor

Knowledge, Skills and Experience

• A successful record of performance which demonstrates leadership and initiative, and the ability to be a change agent
• Strong interpersonal skills
• Ability to problem-solve and act as a coach/consultant for employee issues.
• Ability to lead through teamwork and team building
• Bilingual: Spanish and/or Creolespeaking a plus

SkyChefsis an EEO and affirmative action employer of Women/Minorities/Veterans/Individuals with disabilities.

SkyChefs is an EEO and affirmative action employer of Women/Minorities/Veterans/Individuals with disabilities.