Senior Operations Manager

LSG Lufthansa Service Holding AG; Dallas (TX); On-site; USD 99,000 - 128,000; Full time

Job summary

SkyChefs in Dallas is seeking a Senior Operations Manager to lead daily shift operations across departments, ensuring on-time performance and strong client engagement. This high-volume role demands a decisive leader with a track record in airline catering or related sectors and a focus on operational excellence.

The ideal candidate will drive strategic planning, cross-functional collaboration, and continuous improvement in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Five to seven years of experience in a related field.
• Proven track record of driving operational efficiencies and implementing process improvements.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Lead the execution of CSC planning, ensuring alignment with organizational goals.
• Enforce compliance with corporate policies and directives, maintaining regulatory adherence.
• Provide data-driven insights to support annual business planning and budgeting for the CSC.
• Implement short-term operational planning with cross-functional coordination.
• Oversee the economic and operational performance of the CSC to meet growth objectives.
• Optimize deployment of resources to ensure productivity and excellence.
• Ensure timely procurement and availability of materials for CSC operations.
• Standardize work methods in line with company policies and customer obligations.
• Initiate and oversee Capex requests aligned with business needs.
• Drive continuous process optimization to improve efficiency and cost control.
• Ensure full compliance with safety, health, environment, and quality standards.
• Foster clear communication and collaboration across internal and external stakeholders.

Skills

Leadership

Stakeholder management

Data-driven insights

Strategic planning

Communication skills

Education

Bachelor’s degree in Business Administration/Operations Management

Master’s degree preferred

Tools

ERP systems

Data analytics platforms

Lean/Six Sigma

Job description

Job Title:Senior Operations Manager
Job Location:Dallas-USA-75261
Work Location Type:On-Site
Salary Range:$98,655.80 - 128,004.17

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

We are seeking a dynamic and experiencedSenior Operations Managerto lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service.

The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence. If you enjoy owning outcomes, developing leaders, and driving continuous improvement at scale, this role was built for you.

What You’ll Gain

• Medical, Dental, and Vision coverage starting Day 1
• 401(k) with company match
• Paid vacation, holidays, and sick time
• Tuition reimbursement for continued growth
• Free meals and on‑site parking
• Leadership development within a global organization

Main Accountabilities

Business Strategy, Policies, and Tools

• Lead the execution ofCSC planning, ensuring seamless implementation and alignment with organizational goals.
• Enforce compliancewith corporate policies and CSC directives, maintaining adherence to regulatory and company standards.

Managing Business

• Providedata-driven insightsto support the development of theannual business plan and budgetfor the CSC.
• Implementshort-term operational planning, ensuring cross-functional coordination and timely corrective actions in case of deviations.
• Oversee theeconomic and operational performanceof the CSC, ensuring efficient management in line with corporate frameworks and evolving market demands.
• Optimize thedeployment of human, technical, and material resources, ensuring productivity and operational excellence.
• Ensure timelyprocurement and availability of materialsrequired for seamless CSC operations.
• Standardizework methodsin alignment with company protocols and customer contractual obligations.
• Initiate and overseeCapex requests, ensuring strategic investments align with business needs and growth objectives.
• Drivecontinuous process optimization, identifying and implementing efficiency-enhancing initiatives.
• Ensurefull compliancewith safety, health, environmental, and quality regulations, adhering to both corporate policies and local regulatory requirements.
• Fosterclear communication and collaborationacross all internal and external stakeholders to ensure operational synergy.

Knowledge, Skills and Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.
• In addition, five to seven years of experience in related field required
• Proven track record of driving operational efficiencies and implementing process improvements.
• Strong leadership, communication, and stakeholder management skills.
• Experience in financial planning, budgeting, and cost control.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus.
• Proficiency in operational tools and technology, including ERP systems and data analytics platforms.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

SkyChefs is an EEO and Affirentative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

SkyChefs is an EEO and Affirentative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.