Supervisor- Ambulatory Care Call Center

Temple-Health; Philadelphia (Philadelphia County); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Temple Health seeks a seasoned Supervisor to lead the Ambulatory Care Call Center Operations, overseeing NPO, Phone Triage, and Central Scheduling teams in Philadelphia. You will manage time labor, monitor team performance, and resolve issues, collaborating with nurse navigation, triage nursing, and clinics to ensure accurate appointment scheduling for new and returning patients and proper triage of calls.

The role requires a High School Diploma or equivalent, 2 years in a supervisory role, and

Qualifikationen

• 2 years experience in a supervisory/lead role required.
• 2 years experience in a healthcare-related setting required.
• General experience with and knowledge of hospital scheduling and billing systems, preferably Epic required.

Aufgaben

• Supervise the NPO, Phone Triage, and Central Scheduling teams in ambulatory care.
• Manage time labor and monitor team performance; resolve issues as they arise.
• Collaborate with nurse navigation, triage nursing, and clinics to ensure accurate appointment scheduling and proper triage of calls.

Kenntnisse

Supervisory experience

Team leadership

Time labor management

Epic (preferred)

Ausbildung

High School Diploma or Equivalent

Associate's Degree in related field

Tools

Epic Scheduling System

Jobbeschreibung

333 Cottman Avenue, Philadelphia, Pennsylvania, United States

Tracking Code

264631

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.

Education

• High School Diploma or Equivalent Required
• Associate's Degree in related field Preferred

Experience

• 2 years experience in a supervisory/lead role Required
• 2 years experience in a healthcare-related setting Required
• General Experience with and knowledge of hospital scheduling and billing systems, preferably Epic Required

Licenses