Supervisor - Patient Access - Patient Access * Days ( M-F 8am-5pm ) 40hrs/wk

umhealthwest; Wyoming (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Michigan Health-West seeks a Supervisor of Patient Access to oversee registration, central scheduling, and pre-service activities. You will coordinate daily operations, guide staff performance, and collaborate with physicians and offsite clinics to ensure efficient patient access processes.

The role requires strong project management, revenue cycle experience, and the ability to manage multiple projects while maintaining high service quality.

Qualifications

• Meets one of the following requirements: Associate's degree in healthcare, business, human resources, information technology, or related field and minimum of three (3) years' experience in revenue cycle; or High school diploma or GED with minimum five (5) years' experience in revenue cycle with supervisory experience.
• Bachelor's degree in healthcare, business, human resources, information technology, or related field preferred.
• Certified Healthcare Access Associate (CHAA) and/or Certified Healthcare Access Management (CHAM) must be obtained within one year of hire.

Responsibilities

• Plans and coordinates pre-service oversight and day-to-day operations for the department.
• Recruit, hire, counsel and conduct performance conversations and evaluations per hospital policies.
• Evaluate performance and mentor direct reports to achieve goals and KPIs.
• Monitor productivity and staffing levels; produce scorecards and oversee daily operations.
• Develop cost-effective staffing strategies and manage budget parameters.
• Provide employee education and training to enhance performance and development.
• Provide operational guidance to ensure service integration and quality delivery of patient access services.
• Represent Manager in problem resolution and cover duties as needed.
• Maintain knowledge of Federal, State and Local regulations affecting responsibilities.

Skills

Staff supervision

Project management

Revenue cycle knowledge

Multitasking

Time management

Education

Associate's degree in healthcare, business, or related field

Bachelor's degree preferred

Job description

Supervisor - Patient Access - Patient Access * Days ( M-F 8am-5pm ) 40hrs/wk

Requisition #: req12906

Shift: Days
FTE status: 1
On-call: Yes
Weekends: No

General Summary:

Under the direction of the Manager - Patient Access, the Supervisor - Patient Access and Central Scheduling assists with planning and coordinating pre-service oversight and day-to-day operations for the department. Operations included registration, central scheduling, authorization validation, estimates and pre-service collections. This position will serve as a liaison between the department, physician offices, hospital departments, and offsite clinics.

Knowledge, Skills and Abilities:

• Meets one of the following requirements:
  1. Associate's degree in healthcare, business, human resources, information technology, or related field and minimum of three (3) years' experience in revenue cycle;
  2. High school diploma or GED and a minimum five (5) years' experience in revenue cycle areas with previous supervisory may be substituted in lieu of degree.
• Bachelor's degree in healthcare, business, human resources, information technology, or related field preferred.
• Certified Healthcare Access Associate (CHAA) and/or Certified Healthcare Access Management (CHAM) must be obtained within one year of hire.
• Able to travel to any off-site location as needed.
• Strong project management skills with the ability to supervise multiple projects.
• Able to multitask, prioritize, and manage time efficiently.

Essential Functions and Responsibilities:

1. Works in conjunction with the Manager to recruit, hire, counsel and conduct performance conversations and evaluations according to hospitalpolicies and procedures. Conducts and/or participates in departmental ormultidisciplinary meetings.
2. Approves staff time and attendance in API Symplr, documents employee absenteeism and tardiness occurrencesaccording to the hospital policy and arranges for coverage when
3. Evaluates performance, mentors and coaches direct reports to ensure staff development and the implementation of goals, KPI's and objectives are achieved.
4. Monitors departmental productivity and effectiveness and produces meaningful scorecards.Maintains appropriate staffing levels (productivity) and oversees daily operations and schedules.
5. Works in conjunction with the Manager to identify cost effective strategies and maintain fiscal accountability by managing staffing allocations and meeting budget parameters.
6. Works with Manager to develop and implement employee education and training programs to enhance employee performance and promote development to achieve departmental goals.
7. Provides operational guidance and direction to staff to ensure service integration,
   effective coordination of departmental work activities and quality job
8. Assumes day-to-day accountability for the high-quality delivery of patient access services through consistent application of policies, procedures, protocols and standards. Maintains a working knowledge of Federal, State and Local regulations that impact areas of responsibility.
9. Represents Manager in problem resolution, as needed.
10. Performs all responsibilities of direct reports on the unit when needed.
11. Demonstrates system thinking vs silo thinking.
12. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.