Manager- Single Billing Office

Temple-Health; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Temple-Health seeks a seasoned leader to oversee the Customer Service and Self-Pay collections functions at our Philadelphia campus. You will manage a team, coordinate training, and ensure timely patient account receivables.

This full-time Day Shift role requires a Bachelor's degree and at least 5 years in a related supervisory capacity, plus 3 years in billing operations and healthcare receivables. EPIC experience preferred, with strong regulatory compliance focus.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• 5+ years in a related role with supervisory experience.
• 3+ years in billing operations and collections.
• 3+ years in healthcare receivables and/or insurance claims processing.
• 3+ years experience with computerized billing systems, preferably EPIC.
• 3+ years experience in Customer Service Management.

Responsibilities

• Oversee Customer Service and Self-Pay collections.
• Provide training, support, and oversight to staff.
• Ensure high levels of customer satisfaction and timely patient accounts receivable collections.
• Ensure compliance with regulatory and intermediary requirements.

Skills

Customer Service Management

Team Leadership

Self-Pay Collections

Regulatory Compliance

Training & Oversight

Education

Bachelor's degree

Tools

EPIC Billing System

Job description

3401 North Broad Street, Philadelphia, Pennsylvania, United States

Tracking Code

263569

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

Responsible for overseeing Customer Service and Self Pay collections. Provide training, support, and oversight to enable a high level of customer satisfaction and collect patient accounts receivable in a timely manner, in compliance with all regulatory and intermediary requirements.

Education

• Bachelor's Degree Required or Combination of relevant education and experience may be considered in lieu of degree Required

Experience

• 5 years experience in a related role with several years in a supervisory capacity Required
• 3 years experience in billing operations and collections Required
• 3 years experience in healthcare receivables and/or insurance claims processing Required
• 3 years experience with computerized billing systems, preferably EPIC Required
• 3 years experience in Customer Service Management Required