Clinic Service Representative

Henry Ford Health; Dearborn (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Dearborn is seeking a Clinic Service Representative at the Fairlane facility for day shifts. You will be the first point of contact, handling patient registration, check-in, and check-out with accuracy.

Responsibilities include verifying insurance, discussing financial responsibilities with patients, reconciling patient charts, and facilitating discharge processes while delivering excellent customer service in a fast-paced clinic setting.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms.
• Multitask effectively with attention to detail.
• Strong interpersonal skills for diverse populations.
• Basic computer skills, including email and systems login.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

Skills

Calculations

Multitasking

Interpersonal skills

Computer skills

Education

High School Diploma or equivalent

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative- Fairlane- Days

About the Department

Our clinic services team plays a vital role in ensuring seamless patient experiences across our healthcare network. Working here means being part of a dynamic environment where you'll contribute to the operational excellence of our clinics, supporting both patients and medical staff in a fast-paced, collaborative setting.

Role Overview

As a Clinic Service Representative, you'll be the first point of contact for patients, ensuring smooth registration, check-in, and check-out processes. Your role is critical in maintaining accurate patient records, verifying insurance, and facilitating financial discussions, all while providing exceptional customer service in a clinic setting.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Demonstrated ability to work with detailed information and multitask effectively.
• Strong interpersonal skills for interactions with diverse populations.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Preferred Qualifications

• Familiarity with a clinic environment.

What We Offer

At Henry Ford Health, you'll grow your career alongside a supportive team, engage in mission-driven work, and access continuous learning opportunities in a collaborative environment.