Clinic Service Representative

Henry-Ford-Health-2; Sterling Heights (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Henry Ford Health in Michigan seeks a Part-Time Patient Registration Clerk in the Rehabilitation department at Lowell Park, Sterling Heights. The 20-hour schedule runs days and includes front-desk check-ins and insurance verifications.

You will support patient flow, process registrations, collect payments, and help discharge customers while maintaining exemplary service standards. Strong attention to detail, empathy and teamwork are essential in a fast-paced hospital setting.

Qualifications

• High School Diploma or equivalent required.
• Experience in a clinic environment preferred.
• Ability to work with detailed information and multi-task.
• Strong interpersonal and communication skills with patients and staff.

Responsibilities

• Handle patient registration activities including reception, check-in and check-out.
• Perform preregistration, insurance verification and cash collections.
• Support chart reconciliation and patient discharge processes.

Skills

Interpersonal skills

Detail oriented

Basic computer skills

Communication skills

Education

High School Diploma or equivalent

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Job Description

Department: Rehabilitation

Schedule: Part Time (20 hours)

Location: Lowell Park (Sterling Heights)

Shift: Days

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

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