Supervisor - Admitting 02

St. Rose Hospital; Hayward (CA); On-site; USD 76,960 - 101,774; Full time

Job summary

St. Rose Hospital in Hayward, CA is seeking an Admitting Supervisor for full-time day-to-day operation of the Patient Access and Communications areas.

The role reports to the Manager of Patient Financial Services and includes staff management, scheduling, and ensuring service standards. The ideal candidate will have Medicare/Medicaid and commercial payer experience, strong EHR skills (Meditech/Epic), and proficiency in Word/Excel.

Qualifications

• High school diploma or GED required; higher degree preferred.
• Medicare/Medicaid and commercial payer knowledge essential.
• Experience with EHR systems (Meditech or Epic).
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Supervises patient registration, insurance verification, prior authorization, financial counseling and communications.
• Calculates and tracks monthly point-of-service cash collections.
• Ensures accurate processing of patient demographics and insurance information for billing and collection.
• Oversees quality and productivity of Admitting and Communications areas.
• Creates monthly staff schedules and tracks attendance.
• Oversees HIPAA privacy audits and patient rights processes.
• Manages on-call duties across shifts and supports department updates.

Skills

Staff management

Billing and collections

EHR experience

MS Word

MS Excel

Customer service

Education

High School Diploma or GED

Associate’s Degree or higher (preferred)

Tools

Meditech

Epic

JB Dev (timekeeping)

Job description

Job Summary

Job Summary

Job description/Responsibilities: Full-Time (1.0) AM Shift APPROXIMATE PAY RANGE: $76,960.00 - $101,774.40 JOB SUMMARY: Reporting to the Manager of Patient Financial Services, the Admitting Supervisor oversees daily personnel management, including staff selection, scheduling, performance evaluations, and time-keeping according to hospital policy. This role involves planning and organizing department activities and registration services to ensure professional standards and continuous quality improvement. To support service area success, the Supervisor must remain available for on-call duties across variable shifts and manage operations within the budgetary limits for Admitting and Communications. Additionally, the Supervisor facilitates effective communication with patients, their representatives, and healthcare team members to maintain high standards of service.

ESSENTIAL DUTIES:

• 1. Supervises all patient registration, insurance verification, prior authorization, financial counseling and communications.


• 2. Calculates, tracks, maintains monthly point of service cash collections.


• 3. Responsible for accurate information processing including patient demographics, insurance information and other necessary information required for the billing and collection for patient service charges.


• 4. Provides oversight for and ensures the quality productivity of Main Admitting, ER Admitting, Hospital Services Office and Communications service areas.


• 5. Creates monthly schedule for all Patient Access and Communication staff. Monitors attendance, approves and maintains records with the time and attendance system JB Dev.


• 6. Oversees advance directive, patient rights, Important Message to Medicare Patients and HIPAA privacy practice audits.


• 7. Displays the ability to work under pressure and meet deadlines.


• 8. Responsible for communicating department updates and process changes to staff in a timely manner.


• 9. Triages department issues and escalates to manager as appropriate.


• 10. Performs all other duties as assigned or required.

Required Qualification: EDUCATION, EXPERIENCE, TRAINING

• 1. High school diploma or equivalent is required; an Associate?s Degree or higher in Business Administration, Economics, or a related field is preferred.


• 2. Sexual Harassment/ Bullying Prevention Certification required. (1 month from hire)


• 3. Management or Supervisory experience preferred.


• 4. Extensive knowledge of Medicare, Medicaid (Medi-Cal), and commercial payers, as well as experience with electronic health record (EHR) systems such as Meditech or Epic. Proficient in Microsoft Word, and Excel.

Job Family: Healthcare Support Occupations

Occupations: Healthcare Support Workers, All Other

Degree Required: High School Diploma/Ged Or Higher