Supervisor, Account Services

Empower Pharmacy; United States; Remote; USD 62,000 - 70,000; Full time

Job summary

A leading healthcare company seeks a Supervisor for Account Services to lead a team in delivering exceptional service and operational excellence. This remote role emphasizes leadership, customer focus, and collaboration, ensuring a seamless provider experience while driving compliance and quality in medication access.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Matching

Paid Time Off

Wellness Perks

IV Therapy

Compounded Medications

Qualifications

• 5 years in healthcare or customer service, 1 year in leadership.
• High school diploma required; Bachelor's preferred.

Responsibilities

• Lead Account Services team to deliver exceptional service.
• Coach team on process improvements and compliance.
• Develop and implement Standard Operating Procedures.

Skills

Leadership

Interpersonal Skills

Conflict Resolution

Attention to Detail

Education

High School Diploma

Bachelor's Degree in Business Administration

Tools

Microsoft Office Suite

Customer Relationship Management Platforms

Pharmacy Management Platforms

Job description

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Location: Remote - (United States), United States

Posted: May 13, 2025

Job Type: Full Time

Req# 4369

Customer Service

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Supervisor, Account Services plays a critical leadership role in supporting the Account Services team at Empower Pharmacy. This position ensures the efficient onboarding and maintenance of provider accounts while driving operational excellence across provider compliance and customer service. Empower's mission to produce innovative medications and expand access to quality, affordable medication is at the heart of this role, empowering the supervisor to shape a seamless provider experience in a fast-paced, collaborative environment.

Duties And Responsibilities

• Leads and empowers the Account Services team to consistently deliver exceptional service through clear, proactive communication of products, services, and client needs while upholding the highest standards of excellence.
• Provides coaching and mentorship to support the Account Services team in process improvement initiatives, provider services, and account updates related to clinics, providers, payment processing, licensing compliance, controlled substance accounts, data accuracy, and onboarding compliance projects.
• Assists in the development and implementation of Standard Operating Procedures, Work Instructions, team training modules, and reporting mechanisms to drive operational consistency and excellence across the department.
• Partners with direct reports and department leaders to troubleshoot and resolve customer account escalations while collaborating cross-functionally to ensure seamless client experience and resolution of issues.
• Facilitates personnel development through coaching, mentoring, and training while aligning team and individual goals with organizational priorities; supports special projects as needed.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge And Skills

• Strong leadership, interpersonal, and conflict-resolution skills, with the ability to build trust, inspire teams, and collaborate effectively across multiple departments.
• Excellent attention to detail, data management proficiency, and comfort with systems such as Microsoft Office Suite and Customer Relationship and Pharmacy Management platforms.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience and Qualifications

• Minimum of 5 years of experience working in healthcare, customer service, or pharmacy operations, with at least 1 year of direct leadership or supervisory experience in a high-volume setting.
• Requires a high school diploma; Bachelor's degree in business administration, healthcare management, or a related field preferred.
• Certified Pharmacy Technician (CPhT) preferred.
  
  

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Pharmaceutical Manufacturing

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