Supervisor, Academic Lab (PT), CPRN40472OCT

College of DuPage; Chicago, Northern (IL, KY); Hybrid; USD 36,000 - 39,000; Part time

Job summary

College of DuPage is seeking a part-time Supervisor, Academic Lab to manage and maintain multiple academic labs (K123, Seaton Computing Center, and others). You will hire, train, schedule, and supervise lab aides, handle printing systems, and coordinate hardware/software support for instructors and students.

This role requires 1 year of supervision in a computing environment, strong English communication, and a foundation in Windows/Mac/Unix environments.

Qualifications

• Completion of core for a two year Associates Degree in Data Processing or equivalent work experience required.
• AS Degree preferred.

Responsibilities

• Hires, trains, schedules, supervises, and evaluates student lab aides.
• Applies managerial expertise to determine promotions, disciplinary measures or termination of employment for lab aides.
• Schedules classroom labs and handles schedule conflicts.
• Tracks the sale of print cards and related records.
• Collects cash for the paid printing system.
• Communicates lab policy, schedules, and software/hardware availability to faculty and students.
• Maintains communication with faculty on lab issues affecting usage.
• Maintains lab usage statistics and reports.
• Provides access to software, hardware, and student accounts.
• Coordinates installation and maintenance of hardware/software.
• Provides technical assistance for software, printing, and projection systems.
• Responds to IT Help Desk requests.
• Solves problems with software, hardware, printing, and projection systems.
• Keeps daily lab activity reports for the Manager.
• Instructs faculty/staff on equipment use in labs.
• Contributes to IT staff training.
• Establishes daily operations policies for labs.
• Develops technical/procedural documentation.
• Collaborates with other IT areas on projects.

Skills

Windows

Mac OS

Unix/DOS

LANs/Networking

Microsoft Office

Adobe

Programming languages

Supervisory experience

English proficiency

Problem solving

Training & communication

Organizational skills

Education

Associate degree in Data Processing

AS degree preferred

Tools

IBM PC hardware

Macintosh hardware

Microsoft Office

Adobe

Macromedia

Job description

Supervisor, Academic Lab (PT), CPRN40472OCT

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Under general direction of the Manager of Office and Classroom Technology is responsible for the management and maintenance of lab facilities which include the Academic Computing Center, K123, Seaton Computing Center and other Academic Labs as assigned. Lab responsibilities include the hiring, training, scheduling, and supervising of lab assistants, the installation and maintenance of hardware and software, the day-to-day support of instructors and students using the labs, the creation and distribution of lab related documents, and the gathering of lab usage statistics.

• Hires, trains, schedules, supervises, and evaluates student lab aides.
• Applies managerial expertise to determine the promotion, disciplinary measures or termination of employment for lab aides.
• Provides assistance in the scheduling of classroom labs and handles schedule conflicts.
• Tracks the sale of print cards, print units and related records.
• Collects cash for the paid printing system.
• Provides communication with faculty and students on lab policy, lab schedules, software and hardware availability.
• Maintains communication with faculty on all lab problems that affect student usage.
• Collects and keeps track of lab usage statistics.
• Provides access to computer software, hardware, and student accounts on the appropriate systems.
• Coordinates installation and maintenance of computer hardware and software.
• Provides technical assistance to lab patrons with computer software, printing, and the use of scanner, digital projector, document camera, video player, and copier machine.
• Responds to service requests from IT Help Desk.
• Applies technical knowledge to solve problems with computer software, hardware, printing, and projection systems.
• Responsible for lab computer classroom environment.
• Coordinates services and repair of lab facilities with Campus Services.
• Organizes routine cleaning of computer equipment in all assigned labs.
• Identifies, troubleshoots, and creates Help Desk tickets for problems with software, hardware, audio and video equipment.
• Provides daily lab activity reports to the Manager and other lab support staff.
• Provides information to the Manager as needed for the planning process.
• Instructs to faculty/staff on the use of equipment in computer classrooms and technology enhanced classrooms.
• Contributes to the faculty/staff training effort of IT.
• Establishes policies and procedures for daily operations of all assigned labs.
• Develops technical and procedural documentation for both external and internal use.
• Works with other IT areas on joint projects.

Qualifications

• Education
  • Completion of core for a two year Associates Degree in Data Processing or equivalent work experience required.
  • AS Degree preferred.
• Experience
  • 1 year experience with personal computers required. 1 year of supervision experience in a computing environment required.
  • Demonstrated organizational and computer problem solving skills required.
  • Working knowledge of Windows, Mac OS, and microcomputer applications required.
  • Proficiency in written and spoken English required.
  • 2 year supervisory experience in the computer service preferred.
  • Excellent people skills preferred.
  • Demonstrated training and communication skills preferred.
  • One year programming experience in at least two languages preferred.
  • Knowledge of microcomputer hardware preferred.
  • Experience with academic use of IBM PC and Macintosh computers preferred.
  • Experience with use of Microsoft Office and Adobe and Micromedia products preferred.
  • Knowledge of Windows, Max OS, and Unix and DOS/VSE preferred.
  • Knowledge of computer LANS including some knowledge of Novell NetWare preferred.

Working Conditions

• PC, Macintosh, laser printer, inkjet printer, scanner, digital projector, visualizer, VCR, and copy machine.
• This position requires a background check.

Keep your weekdays free! This part-time position offers a consistent Saturday and Sunday schedule, making it a great fit for those with weekday commitments.

Schedule

Saturday - 8am to 4pm (fall and spring semesters only)
Sunday - 12pm to 6pm

Hiring Range

9 Hourly/Starting salary beginning at $26.25/hourly, based on education and experience.

Competitive startingpayisdependent on education and experience.College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.