Specialized Testing Assistant (PT), CPRN20335TEST

College of DuPage; Glen Ellyn, Northern (IL, KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

College of DuPage in Glen Ellyn, IL, seeks a part-time Specialized Testing Assistant to proctor high-stakes tests, assist examinees, and coordinate with IT and testing staff. The role includes setting up remote placement testing, maintaining eligibility with testing agencies, and supporting staff with monitoring equipment.

Qualifications include a high school diploma (bachelor's preferred) and at least one year of customer service experience, with strong English writing and communication skills.

Qualifications

• One year customer service experience required.
• Proficiency in Microsoft Office products required.
• Excellent writing and oral communication skills required.
• Proficient use of the English language required.
• Excellent customer service experience in the field of educational or academic testing preferred.
• Advanced computer skills preferred.

Responsibilities

• Proctor high-stakes and group tests and assist examinees.
• Provide immediate tech support for examinees.
• Maintain proctor eligibility with testing companies and governmental agencies.
• Collaborate with COD IT Department regarding maintenance and technical issues.
• Assist in training staff to utilize monitoring equipment.
• Assist supervisor in processing and tracking proctored exams.
• Set up remote placement testing for distance students.

Skills

Customer service

MS Office

Writing skills

Oral communication

English proficiency

Computer skills

Education

High School diploma

Bachelor's degree

Job description

Specialized Testing Assistant (PT), CPRN20335TEST

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities

Provide support for the Specialized Testing Office Supervisor and Coordinator of Specialized Testing Services. Serve as proctor for high stakes and group test administration and assist students, faculty and community members with a variety of testing and instructional support services. Work with on and off-campus testing staff and other College departments to maintain consistency of procedures.

• Administer numerous types of tests and maintain knowledge of academic and high-stakes testing procedures and complex delivery methods.
• Provide immediate tech support for examinees as needed.
• Maintain proctor eligibility status for high-stakes testing companies and governmental agencies by passing proctor certification tests.
• Recertify every six to twelve months to meet testing companies' requirements.
• Problem solve and resolve complex electronic program delivery issues and assist in overseeing all testing computer software updates.
• Collaborate with COD IT Department regarding ongoing maintenance and technical issues.
• Communicate with specialized testing companies to resolve candidate and system problems as necessary.
• Utilize surveillance equipment and monitoring software as part of active proctoring.
• Work with IT staff to pull requested video footage to verify and document inappropriate candidate behavior outlined in incident reports.
• Assist in training staff to utilize monitoring equipment.
• Assist supervisor in receiving, processing and tracking all incoming/outgoing proctored exams offered to students and candidates from other educational institutions and certification agencies.
• Set-up remote placement testing for distance students.
• Implement proper candidate identification procedures via positive photo, biometric and signature identification and other criteria.
• Understand and follow FERPA policy guidelines to ensure confidentiality.
• Compile and sort data for statistical reports and assist with special projects as directed by Supervisor or Coordinator.
• Provide logistical and office support for group tests administered by the Testing Center.
• Assist and problem-solve issues in specialized testing requested by faculty for their classroom students.
• Maintain record keeping systems and process payments for fee-based tests and test reset requests.
• Serve as general telephone contact for students and candidates requesting information or voicing concerns about testing at COD.
• Participate in College-wide or community activities representing the Testing Center.
• Other duties as assigned.

Qualifications

• Education
  • High School diploma required.
  • Bachelor Degree preferred.
• Experience
  • One year previous experience in customer service required.
  • Proficiency in Microsoft Office products required.
  • Excellent writing and oral communication skills required.
  • Proficient use of the English language required.
  • Excellent customer service experience in the field of educational or academic testing preferred.
  • Advanced computer skills preferred.

Working Conditions

• Computer, printer, calculator, credit card machine, Scantron machine, fax machine, copy machine and College-wide software systems.
• 20-25 hours weekly, day, evening and weekend.
• Ability to unpack, lift move and store boxes of instructional materials and supplies up to 25 pounds.
• Ability to access testing materials on file or via electronic delivery.Ability to visually verify, identify those taking tests.
• Requires occasional travel to regional sites.
• Some cash handling.
• This position requires a background check at the expense of the College.

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range

6 Hourly Starting salary beginning at $20.14/hr., based on education and experience

If you require assistance or accommodations during the application or interview process, please notify Human Resources by [e-mail] or [phone]

Competitive startingpayisdependent on education and experience.College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.