Supervisor, A/R Billing/Collections

St. Joseph's/Candler; Savannah (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Joseph's/Candler is seeking a Supervisor for AR Billing Revenue Cycle to lead billing and follow-up operations.

You will coordinate staffing, coach staff, and ensure compliant billing with third party payers, both government and non-government, while driving denials trends to improve cash flow. The role requires 3-5 years in hospital insurance follow-up and 1-2 years in a supervisory capacity within healthcare.

Qualifications

• 3-5 years hospital insurance follow up experience
• 1-2 years supervisory experience in a healthcare environment
• Bachelor's degree preferred or equivalent

Responsibilities

• Provide leadership to staff in goal setting, problem solving, resource management, and outcome achievement.
• Demonstrate fiscal accountability for department resources and achieve outcomes within allocated resources.
• Ensure adherence to department policies and procedures through training, performance evaluation and quality monitoring.

Skills

Leadership

Problem solving

Time management

Communication

Education

Bachelor's degree

Job description

• Supervisor directs the activities and monitoring for billing and collections of outstanding third party payer both governmental and non governmental. Supervisor will work with manager to set and achieve department goals. The Supervisor of AR Billing Revenue Cycle is responsible for the coordinating, facilitating and scheduling work assignments meet billing and follow up goals. Supervisor will ensure the Billing and Follow up Reps provides professional, appropriate and compliant billing and collections efforts with all insurance providers. They will provide coaching, resolve outstanding issues and serve as a link between Team Lead and staff. Supervisor works closely with the Customer Service and Financial Solutions Supervisor to ensure appropriate denials and trends are identified. Liaison with vendors for billing and follow up tool and the main contact for any open issues or concerns within the software. Monitors and maintain appropriate productivity and quality levels of their staff. Supervisor will work closely with the members of the Revenue Cycle team to ensure operation efficiency and communications. Flexibility is a must to ensure cash and aging goals are met.

Education

• Bachelors of Business - Preferred

Experience

• 3-5 Years Hospital Insurance follow up experience - Required
• 1-2 Years Supervisory experience in a healthcare environment - Required

License & Certification

• None Required

Core Job Functions

• Provide leadership to staff in goal setting, problem solving, resource management, and outcome achievement. Demonstrate fiscal accountability for department resources and the ability to achieve outcomes within allocated resources. Demonstrates a clear understanding of regulations applicable to patient care and/or department functions.
• Ensures adherence to departmental and health system policies and procedures through coworker training, performance evaluation and quality monitoring documentation. Coordinates and schedules coworkers to meet service requirements and communicates attendance and/or behavior issues to appropriate managers/timekeeper. Provides leadership to Team Leaders and staff in the absence of Managers or Director.
• Develops, evaluates, and monitors processes to maintain net days in accounts receivable and the percentage of accounts receivable over 90 days at or below established levels. Maintains cash receipts cash receipts at 100% or more of the prior month’s net revenue. Develops, implements and maintains billing, collection, and financial assistance policies to ensure compliant and efficient collections.
• Establish collaborative relationships with third party payers and lead efforts to identify way to improve reimbursement performance. Ensure that legal aspects of the revenue cycle functions are met.
• Time and attendance records are monitored daily. Time card data is completed accurately and entered into the computer. Manual punches reported to manager and coverage for absence is arranged.