Revenue Cycle Supervisor

Suncoast Community Health Centers Inc.; Riverview (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Suncoast Community Health Centers Inc. seeks a Revenue Cycle Supervisor to lead the billing team, ensuring accurate invoicing, claims processing, and timely payments. You will monitor performance, provide coaching, and maintain compliance with SCHC policies and healthcare regulations.

The role requires at least three years of revenue cycle experience, strong analytical abilities, and proficiency with billing software and EMR systems. On-site work in a healthcare setting is expected.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong interpersonal abilities and customer service focus.
• Highly organized with attention to detail and deadlines.
• Experience with billing software and EMR systems preferred.
• Proficiency in Microsoft Office and related tools.
• Bachelor’s degree in a relevant field is preferred.
• At least three years related experience in revenue cycle.

Responsibilities

• Manage, mentor, and supervise the billing team for efficient revenue cycle operations.
• Assign tasks, monitor performance, and provide feedback.
• Provide regular training to ensure policy and procedure compliance.
• Oversee invoicing, claims, payments, and accuracy of data.
• Review AR, manage collections, and monitor aging reports.
• Audit revenue cycle processes to identify discrepancies and resolve errors.
• Ensure HIPAA and regulatory compliance across operations.
• Prepare revenue cycle reports to identify trends and gaps.
• Collaborate with IT and finance to troubleshoot system issues.

Skills

Excellent verbal and written comms

Interpersonal skills

Organizational skills

Time management

Analytical and problem-solving

Prioritize and delegate

Work under pressure

Microsoft Office proficiency

Education

Bachelor's degree in Accounting, Business Admin, Healthcare Management or related

Tools

Billing software

EMR systems

Microsoft Office Suite

Job description

REVENUE CYCLE SUPERVISOR

FLSA: EXEMPT

Supervisory Responsibilities

• Manage, mentor, and supervise the billing team to ensure efficient and accurate revenue cycle operations.
• Assign tasks, monitor performance, and provide feedback to team members.
• Conduct regular training sessions to improve team performance and ensure compliance with billing procedures and policies.
• Monitor the team's productivity and provide regular feedback to ensure high performance.
• Ensure the team adheres to accounting principles, SCHC policies, and regulatory requirements.

Duties/Responsibilities

• Oversee the accurate preparation and processing of invoices, claims, and payments.
• Ensure that all revenue cycle data, including charges, credits, and adjustments, is processed in a timely and accurate manner.
• Review accounts receivable and ensure that collections are managed effectively.
• Monitor and audit revenue cycle processes to identify discrepancies and resolve errors.
• Ensure all revenue cycle operations comply with relevant regulations, company policies, and industry standards (e.g., HIPAA for healthcare settings).
• Maintain accurate records and documentation to support internal and external audits.
• Prepare and analyze revenue cycle reports to identify trends, performance gaps, and areas for improvement.
• Stay up to date with changes in revenue cycle regulations and ensure the department adheres to them.
• Serve as the point of contact for complex revenue cycle issues and inquiries from patients, and third‑party payers.
• Resolve disputes and discrepancies in revenue cycle, working directly with patients and payers to ensure timely resolution.
• Collaborate with other departments, such as but not limited to Clinic Administrators, Assistant Clinic Administrators and finance, to streamline revenue cycle processes and address issues.
• Oversee the use of revenue cycle software systems and ensure that they are utilized effectively by the billing team.
• Identify opportunities to enhance the efficiency and accuracy of the revenue cycle process through system upgrades or process improvements.
• Work with IT and finance teams to troubleshoot revenue cycle system issues and recommend solutions.
• Monitor aging reports and oversee collection efforts to minimize overdue accounts and maintain positive cash flow.
• Implement strategies to reduce outstanding payments and ensure prompt follow‑up on unpaid claims.
• Work with the collections team to develop and execute collection procedures.
• Develop training materials and conduct staff training on revenue cycle procedures, systems, and compliance standards.
• Encourage professional development and create opportunities for team members to enhance their skills.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Collaborate with IT and finance teams to troubleshoot issues with revenue cycle systems.
• Stay updated on software updates and best practices to optimize revenue cycle processes.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high‑paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite or related software.

Education and Experience

• Bachelor's degree in Accounting, Business Administration, Healthcare Management or related field is preferred.
• At least three years related experience required.
• Proficiency in billing software, EMR systems, and Microsoft Office (Excel, Word, Outlook and similar software)
• Familiarity with Medicare, Medicaid, private insurance reimbursement, and coding systems.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required.