Supervisor 1st/2nd/3rd Shift

Flagship Facility Services, Inc.; Fletcher (NC); On-site; USD 28,929 - 30,307; Full time

Job summary

Flagship Facility Services, Inc. is looking for a Facilities Supervisor in Fletcher, NC, to oversee operations and ensure top-tier service delivery. Ideal candidates will have a strong background in janitorial services, with excellent customer service skills and the ability to lead and motivate teams effectively.

The role requires 3-5 years of experience, strong multi-tasking abilities, and fluency in English and Spanish is a plus. The position operates in a fast-paced environment where adherence to safety guidelines is paramount.

Qualifications

• 3-5 years of related experience in the janitorial/facilities field.
• Ability to perform manual tasks, including lifting up to 40 lbs.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise employees and manage operations schedule.
• Evaluate personnel performance and resolve issues.
• Conduct training and ensure safety standards.

Skills

Customer service skills

Multi-tasking

Leadership

Microsoft Office skills

Bi-lingual English/Spanish

Education

High School diploma or GED

Job description

Job Summary

It’s fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business. $21 to $22 per hour.

Essential Functions

• Supervise employees and help delegate operations schedule to ensure proper work area coverage.
• Evaluates performance of personnel and inspects assigned areas to ensure proper work performance. This requires hands‑on support and ability to perform work when necessary. This may include, but is not limited to: dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, window washing, etc.
• Find and define problems, resolve issues, and use these in making appropriate recommendations to management staff, staff, and/or customer contact to exercise continuous quality improvement and to exceed customer expectations.
• Report any issues, concerns or discrepancies to Operations Manager/Operations Coordinator.
• Addresses customer concerns and inquiries and reports any new or changing job/work orders.
• Performs tracks and evaluates purchasing activities, supply and equipment usage and repairs. Ensures appropriate labeling, dilution, and storage requirements are conducted in accordance with company, customer and OSHA standards.
• On the job training for staff/employees to job specific tasks.
• Participates in company and customer training ensuring effective communication and distribution of information to supervisors, customers and employees.
• Carries out management responsibilities in accordance with the company’s policies, customer’s rules and regulations and applicable laws when needed.

Knowledge and Skills

• Ability to multi‑task in fast‑paced environment with constantly changing priorities and high customer demand.
• Knowledge of proper use of equipment, materials and supplies used in maintenance work.
• Must have excellent internal and external customer service skills.
• Professional appearance and demeanor.
• Ability to lead others and motivate people.
• Ability to work individually and as part of a team; intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar.
• Excellent written and verbal communication skills.
• Bi‑lingual English/Spanish desired.

Education and Work Experience

• High School diploma or GED.
• Three to Five years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.

Work Environment

• Fast paced office environment.
• Safety glasses required while performing certain tasks.
• High sense of urgency.
• Small office environment.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes and noise.

Requirements

• Clean DMV record.
• Pass criminal background screening.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 40 lbs. of office and facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

Other Duties

Other duties are assigned as per the job requirements and may change over time.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state and local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.