Supervisor(04221) - 2048 Atlantic Ave

SmartRecruiters, Inc.; Chesapeake (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

SmartRecruiters, Inc. in Chesapeake, VA is seeking a Store Assistant Manager to lead coaching and development across multiple stores.

You will plan coaching objectives, provide on‑the‑job guidance on operations and leadership, and conduct annual performance appraisals to advance talent and store performance. You will reinforce company policies, identify operational gaps, and coordinate field support to drive AWUS growth and store profitability.

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years multi-unit experience in restaurant/retail.
• Experience driving operational excellence across multiple stores.

Responsibilities

• Conduct coaching and mentoring of GMs, AMs and crew.
• Plan coaching objectives before each store visit.
• Provide on‑the‑job coaching on operations and management skills.
• Conduct Annual Performance Appraisals.
• Provide constructive and actionable feedback.
• Develop professional development and career mentoring for GMs and AMs.
• Achieve Operational Excellence in all stores.
• Reinforce key company policies and standards.
• Identify and diagnose gaps in underperforming stores and create action plans.
• Coordinate field support resources as needed.
• Review key financial variables and present insights.
• Develop short executive presentations to communicate trends and results.
• Present weekly financial/operational updates to leadership.
• Support market development and Local Store Marketing initiatives.

Job description

• Job Category Org: Store Assistant Manager

Job Description

• Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
• Plan on‑job coaching objectives before each store visit using store planning tool
• Provide "suggestive" on‑job coaching of key operations and management skills to GMs, AMs and crew
• Conduct Annual Performance Appraisals
• Provide "positive, constructive, and actionable" feedback
• Provide professional develop and career track mentoring to GMs and AMs
• Achieve Operational Excellence in all stores using structured approach
• Reinforce execution of key company policies and standards
• Identify and diagnose most important ongoing operational gaps in under performing stores
• Develop formal action plans to resolve gaps
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required

Financial Oversight and Review Meetings

• Review key financial variables as part of store visit "pre-planning"
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
• Present financial/operational weekly updates during Market Leader and area GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.

Take Leadership role in Market Development activities to drive AWUS growth

• Coordinate with Market Leader and field support to develop market business plans
• Drive the development and execution of Local Store Marketing
• Coordinate field support resources (Market Specialists) to execute LSM initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities

Qualifications

• Bachelor's Degree preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organi