Supervisor

Lucky Strike Entertainment; Wauwatosa (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Vacation and Holidays

401(k) Retirement Plans

Employee Stock Purchase Program

Discounts on Bowling, Retail, and Events

Job summary

Join Lucky Strike Entertainment as a Supervisor, where you'll lead the team during shifts to ensure exceptional guest experiences across bowling, arcade, food and beverage services. You'll support and motivate your team, stepping into roles as needed to keep operations running smoothly.

Enjoy benefits like medical plans, wellness resources, a 401(k) plan, and discounts on entertainment. A high school diploma and prior experience in hospitality or retail are key for this dynamic role.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, or retail.
• Ability to motivate and coach a fast-paced team.
• Strong communication and problem-solving skills.

Responsibilities

• Lead the floor and ensure service quality on every shift.
• Coach hourly team members on service standards.
• Drive sales through guest engagement.

Skills

Team Leadership

Communication Skills

Guest Satisfaction

Sales Engagement

Basic Financial Awareness

Education

High School Diploma or Equivalent

Job description

Overview

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver a guest experience that makes people want to return.

The Role

As a Supervisor, you will lead the floor on every shift, support your team across all areas, and ensure guest satisfaction throughout the shift.

What You'll Do

• Own the floor on every shift, keep service flowing, keep guests happy, and guide the team across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction during the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations during each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

What You'll Bring

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs.
• Wellness resources to support your wellness journey.
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more.

Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits