Supervisor

Lucky Strike Entertainment; Pittsburgh (Allegheny County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation and Holidays

Discounts on bowling, events, and retail

Job summary

Lucky Strike Entertainment in Pittsburgh is hiring a Supervisor to lead the operations on the floor, ensuring a top-notch guest experience across bowling, arcade, and dining areas. Responsibilities include motivating the team, maintaining service standards, and driving guest engagement.

Ideal candidates should have 1-2 years of experience in a guest-facing setting, strong communication skills, and a high school diploma. The role requires a floor-first approach, flexible availability, and basic financial awareness.

Qualifications

• 1 to 2 years of experience in hospitality or guest-facing environment.
• Natural ability to motivate and coach a team.
• Strong communication skills to resolve guest concerns.

Responsibilities

• Own the floor on every shift and keep service flowing.
• Coach and develop the team on service standards.
• Drive sales through guest engagement and upselling.

Skills

Hospitality experience

Team motivation

Communication skills

Financial awareness

Education

High school diploma or equivalent

Job description

Overview

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver a guest experience that makes people want to return.

The Role

As a Supervisor, you will lead the floor on every shift, support your team across all areas, and ensure guest satisfaction throughout the shift.

What You'll Do

• Own the floor on every shift, keep service flowing, keep guests happy, and guide the team across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction during the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations during each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

What You'll Bring

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs.
• Wellness resources to support your wellness journey.
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more.

Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits