Supervisor

sharksiceatsanjose; San Jose (CA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

401k (pre-tax and Roth)

Complimentary or discounted sports and

event tickets

$200 employee referral bonus

Sharks Pro Shop discount

Employee parking

Free ice skating

Job summary

Sharks Sports and Entertainment, LLC is hiring a part-time, non-exempt Supervisor to operate Sharks Ice in San Jose. The role requires overseeing staff when leaders are away and maintaining ice quality, equipment, and customer service standards.

You must be available for 2/3 of each month, including evenings, weekends, and some holidays. The position includes benefits such as tickets, discounts, and 401k options.

Qualifications

• One year of relevant experience.
• Ability to work various shifts, including evenings, weekends and some holidays.
• Must wear SSE uniform during all shifts.
• Good oral and written communication skills.
• Able to stand and walk for long periods; lift up to 50 pounds; work in a cold environment.

Responsibilities

• Operates the facility and supervises employees in the absence of the General Manager, Operations Manager, and Supervisor Lead.
• Ensure shifts are sufficiently staffed and that policies and procedures are followed.
• Maintain ice surface and equipment; oversee vending, skate rental, and product availability.
• Assist with event operations, private ice rentals, and party bookings.
• Monitor security and ensure building security at day's end.

Skills

Customer service

Oral & written communication

Team coordination

Shift supervision

Job description

Title

Supervisor

Position Type

Part‑Time, Non‑Exempt

Company

Sharks Sports and Entertainment, LLC

Location

Sharks Ice, San Jose

Reports To

Operations Manager

Posting Dated

September 2026

Pay Range

The pay for this role is $26.57 per hour

Position Summary

Operates the facility and supervises employees in the absence of the General Manager, Operations Manager, and Supervisor Lead. Must know limits of jurisdiction, when to refer and defer to General Manager, Operations Manager or Supervisor Lead. Supervises all employees under the direction of the General Manager/Operations Manager and Supervisor Lead.

Shift Information

• You must be available to work 2/3rds of each month. Including evenings and weekends with some holidays.

Essential Functions

• Responsible in the absence of the Supervisor Lead, Operations Manager and General Manager for ensuring that shifts are sufficiently staffed.
• Responsible for maintenance of the ice surface, including use of edger and correct resurfacing techniques.
• In coordination with the Maintenance Supervisor, evaluates building maintenance and repairs on a daily basis.
• Oversees and maintains rental skates, boots, blade and boot replacement.
• Supervises maintenance and fills vending machines to ensure full availability of each product.
• Assists with event operation and promotions, private ice rental and parties.
• Assists with close-outs, bank deposits, making change and collecting NSF checks. Counts and secures all safe funds at the beginning and end of each shift worked.
• Inventories Sharks Ice keys and radios before and after his or her shift.
• Ensures that all employees are practicing excellent customer service, and that all policies and procedures are properly implemented.
• Knows emergency procedures for equipment and evacuation plan.
• Ensures the overall cleanliness of the facility.
• Ensures Sharks Ice is secured and locked at the end of business day.
• Monitors security cameras.
• Performs additional duties as required.

Qualifications

• Must be able to wear SSE assigned uniform during all shifts
• Ability to work various shifts, weekends, possibly holidays, and late nights.
• Demonstrated ability to work effectively with a broad spectrum of key contacts including employees, free lance instructors, user groups, parents, coaches, professional associate athletes, and the community the at large.
• Good oral and written communication skills.
• One year of relevant experience.
• Must be able to successfully perform the essential functions of this job that are physically demanding.
• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to work in a cold environment.

What We Offer

• Competitive compensation
• 401k (pre-tax and Roth options)
• Complimentary or discounted sports and event tickets
• $200 employee referral bonus for each friend hired
• 30% discount in the Sharks Pro Shop
• Food and beverage discount at SAP Center, TechCU Arena, and Stanley's when working
• Spot Pet Insurance
• Free Barracuda tickets
• Free ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
• Free employee parking
• Fun environment

This position is not eligible for U.S. work authorization sponsorship.

Summary

Born in 1991, Sharks Sports and Entertainment ("SSE") has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T - Team success is more important than individual success

E - Exceptional experience is non-negotiable in everything we do

A - Appreciate others for their diversity and opinions

M - More risk leads to more rewards and expands our comfort zones

T - Trust that all teammates have the best intentions

E - Empower all teammates to make informed decisions

A - Always say what you really mean and do what you say

L - Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications - in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans' status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.