Supervisor

Lucky Strike Entertainment; Roselle (IL); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) retirement plan with company match

Paid vacation and holidays

Exclusive discounts at services

Job summary

Lucky Strike Entertainment in Roselle is seeking a Supervisor to lead the team across multiple areas including bowling, arcade, food, and events. You will ensure service excellence, coach team members, and engage with guests to enhance their experience.

The ideal candidate has 1-2 years of experience in hospitality and strong communication skills. This role offers flexible scheduling and a competitive starting pay of $22 per hour with benefits including medical, dental, and a 401(k) with company match.

Qualifications

• 1 to 2 years of experience in hospitality or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills to resolve guest concerns.

Responsibilities

• Lead the floor on every shift, ensuring service and guest satisfaction.
• Coach and develop team members on service standards.
• Drive sales through guest engagement and upselling.

Skills

Hospitality experience

Team motivation

Strong communication

Financial awareness

Education

High school diploma or equivalent

Job description

Overview

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver an exceptional guest experience.

What You’ll Do

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in‑center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

What You’ll Bring

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest‑facing environment.
• A natural ability to motivate and coach a team in a fast‑paced, high‑energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor‑first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Benefits

• Medical, Dental, and Vision plans to select from based on your needs.
• Wellness resources to support your health and wellbeing
• 401(k) retirement plan with company match.
• Employee Stock Purchase Program.
• Employee Assistance Program (EAP).
• Paid vacation and holidays.
• Exclusive discounts at Bowling, Boomer’s, Waterpark, retail, and events.

The pay rate for this position is $22 / HR.