Supervisor

COS; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

H&M Incentive Program (HIP)

Employee Assistance Program

Vacation/Wellness

Holiday pay

Parental Pay

Voluntary Benefits

Job summary

COS in New York is seeking a dedicated Supervisor to lead a team and deliver exceptional customer experiences that drive sales and create a welcoming store atmosphere.

You will open/close procedures, analyze sales data with store leadership, and act as a brand ambassador while supporting management. The role is full-time with 32–40 hours weekly and includes staff discounts and incentive programs.

Qualifications

• Previous experience in retail/hospitality with understanding of store operations.
• Customer-focused with commitment to excellent service.
• Product passion and enthusiasm for offered products.
• Adaptable and responsive to changing priorities.
• Action-oriented; proactive and driven to get things done.
• Strong communicator who listens to customers.
• Eager to learn; open to feedback and development.

Responsibilities

• Delivering an excellent customer experience through styling advice and product knowledge.
• Oversee opening and closing procedures and support management.
• Interpret sales data and collaborate to optimize store performance.
• Lead and inspire a team of sales assistants to uphold service standards.
• Oversee day-to-day operations like deliveries and stock to ensure efficiency.
• Act as a brand ambassador and embody company values.

Skills

Retail experience

Customer-focused

Product passion

Adaptable

Proactive

Strong communicator

Eager to learn

Job description

As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, youwill energise and drivethe team to create a shopping journeyfor our customersthatareauthentic, personalized, and engaging.

Key Responsibilities

• Delivering anexcellentcustomer experience through expert styling advice,goodproductknowledge, and an engaging store environment
• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
• Interpreting sales data and collaborating with store leadership tooptimizethe commercial performance ofthe store
• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
• Overseeing day-to-day store operationssuch as delivery,replenishmentandshopfloorcoverto ensure efficiency, compliance, and excellence
• Acting as a brand ambassador, embodying the company’svaluesand ensuring every customer interaction is memorable and meaningful

Qualifications

• Previousexperience in retail/hospitality, with agoodunderstanding of store operations, including opening and closing procedures and stock delivery processing.
• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
• Adaptable and flexible:Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Additional Information

• This is a Full Timeposition with a contract of 32 - 40hours a week.
• Compensation:$23.56-$26.72

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere .

In addition to this, US based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation.We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.